Why You Should Join us at Hyundai of Muskoka!

We offer competitive compensation, a great benefits package including Health & Dental Benefits with Life Insurance and LTD coverage, and a Group Pension Plan with matching employer contribution.

If you're enthusiastic, motivated, and passionate about customer service and the automotive business, we would like to hear from you.

The Delivery Coordinator will serve as the final face and liaison of the vehicle purchase process. They are responsible for ensuring a smooth and exceptional experience for customers taking delivery of their new or pre-owned vehicles. This role involves coordinating vehicle readiness, performing final inspections, and reviewing vehicle features and paperwork with customers.

About Us:

Hyundai of Muskoka is part of Performance Auto Group, which is a leading automotive group whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on, that guide us today:

· Great Experience: Every customer is entitled to a great experience

· Integrity: We are honest and transparent in our actions

· Diversity: We are stronger through the inclusion of people, brands and ideas

· Innovation: We passionately embrace opportunities for new and continuous improvements

· Empowerment: We encourage and support our people in taking initiative

· Giving Back: We positively impact the communities in which we live, work and raise families

Here's what you'll deliver:

Customer Handover and Orientation:

• Conduct detailed walkthroughs to explain vehicle features, safety systems, and in-car technology.
• Assist customers with setting up Bluetooth, infotainment systems, connected services, and apps.

Documentation and Paperwork:

• Ensure all ownership, licensing, and finance documents are accurate and completed.
• Obtain necessary customer signatures and file documents appropriately.
• Work closely with finance, licensing, and administrative departments.

Customer Experience:

• Provide a welcoming, stress-free delivery experience for all customers.
• Assist in coordinating customer shuttle service and test drives as available.
• Maintain ongoing communication and support for the customer base of previous sales consultants to ensure continuity and trust.
• Proactively manage relationships to encourage repeat business, referrals, and positive CSI (Customer Satisfaction Index) scores.

Inventory and Vehicle Readiness:

• Track incoming vehicles and prepare delivery units in coordination with detailing and service teams.

Process Improvement and Product Knowledge

• Stay up to date with all vehicle models, trim levels, features, and software updates.
• Identify opportunities to streamline the delivery process and enhance the customer experience.
• Contribute ideas for improving efficiency, communication, and customer engagement.

What you need to succeed:

· High School Diploma or GED

· OMVIC Certification in first two weeks on the job – https://www.omvic.ca/

· G driver's license and good driving record

· 1-3 years administrative experience and experience using MS Office or G-suite platforms

· Customer service skills and excellent phone skills

· Able to meet deadlines and work well under pressure in a fast-paced environment.

· Strong time management and organizational skills.

· Excellent interpersonal skills and a genuine interest in people and helping others with tact and diplomacy.

· Strong verbal and written communication skills.

· A positive attitude and desire to grow and improve; a results-oriented mindset to succeed

· Able to work flexible hours, including Saturdays

· Enthusiasm for automobiles and experience in the automotive industry preferred.

What's in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance, as well as a Group RSP
• Disability, critical illness and life insurance for the unexpected
• Our Employee and Family Assistance Plan (EFAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?

Job Type: Full-time, permanent

Compensation: $35,000 per year plus bonuses

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Huntsville, Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. Please apply through Indeed or email [email protected]. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.