Why work for CMHA York Region?

We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers:

• Competitive Total Compensation (including salary, benefits, pension)
  • HOOPP (Healthcare of Ontario Pension Plan)
  • Comprehensive Health Benefits
• Robust Performance and Career Development program
• Learning & development opportunities

Learn more about us by visiting: https://cmha-yr.on.ca/careers

We are hiring a Case Manager on our Early Psychosis Intervention Program!

Permanent, Full-time Position: 35 hours per week, evenings & weekends may be required.

Closing Date: July 16, 2025

Salary: $56,444-$58,504 per annum *The salary range offered represents the first 2 steps in a 7-step salary band. Candidate experience will be considered when determining the starting salary.

As we continue to grow our team, we are looking for a Case Manager to join our passionate, dedicated, and “BRAVE” team! If you are an individual who is looking to maximize clients' independence and potential in the Early Psychosis Intervention (EPI) Program in York Region and South Simcoe, then this role is for you! If you are interested in bringing your experience to an innovative, award-winning organization that is continuing to grow and expand, and you love to explore best practices and utilize and support bio-psychosocial interventions, using natural supports to the greatest extent possible, please continue to read further.

Location:

The successful candidates will work primarily from our Aurora Office (15150 Yonge Street, Unit 201, Aurora ON L4G 1M2) and out in the community for client visits and program needs, with regular travel in York Region & South Simcoe required.

Job Profile:

The Case Manager, works with clients 14 to 35 years of age who are experiencing, or in the early stages of, their first episode of psychosis. The Case Manager works collaboratively with the client and the team to assess, plan, develop, coordinate and provide treatment, rehabilitation and support. The purpose of early intervention is to utilize and support bio-psychosocial interventions, using natural supports to the greatest extent possible, to enable the client to maintain and develop age-appropriate functioning and roles.

The Case Manager collaborates with clients to provide individualized and flexible services to engage, support, and integrate them into the community, and facilitate their use of resources and supports to maximize their independence and potential. The Case Manager adheres to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety. Other duties as required.

As well, the Case Manager participates in individual and systemic advocacy initiatives to ensure that clients' wishes are heard and addressed, and to improve resource access and availability. The Case Manager may be assigned to different programs as required based on need.

In addition to compliance with all organizational policies and procedures, the incumbent is also expected to behave ethically, demonstrate competence in effective communication and team building, demonstrate effectiveness in working in a collaborative environment, and demonstrate confidence in decision-making and in building relationships.

Requirements:
• Degree with four years' experience or Diploma with six years' experience in a community based mental health organization; experience in early intervention is preferred.
• Current registration with OCSWSSW or a regulatory body under the Regulated Health Professions Act
• A second language (French, Cantonese, Farsi, Italian, Korean, Mandarin, Punjabi, Russian, Tamil, Urdu) reflecting the local community is an asset.
• Knowledge of the Ontario Mental Health Act, mental health reform principles, the Substitute Decisions Act, the Health Care Consent Act and PHIPPA requirements.
• Knowledge of PSR and Recovery as guiding principles.
• Ability to apply Recovery principles and empowerment-oriented philosophies and practices in work with consumers.
• Extensive knowledge of supports and services in York Region and South Simcoe, including formal and informal resources.
• Knowledge of systemic issues such as poverty, unemployment, stigma, medications and the isolation felt by individuals with serious mental health issues and their families.
• Ability to observe boundaries, engage in appropriate emotional regulation, refrain from dual relationships with consumers, maintain confidentiality, and engage in reasonable self-care strategies designed to reduce stress by balancing work/life responsibilities.
• Excellent oral and written communication skills
• Ability to demonstrate computer skills, specifically Microsoft Office and Outlook
• A valid Canadian Full G driver's license, a minimum $1,000,000 third party liability insurance and proof that insurance covers use of personal vehicle to transport clients.
• A satisfactory and current Vulnerable Sector Screening (Police Check).

The statements above are intended to describe the general nature and level of work being performed by an individual assigned to the job. This information is not constructed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job.

This position reports to and is supervised by the Manager, People & Teams.

The Case Manager may be assigned to different programs as required based on need (i.e.: ACTT, Case Management, etc.)

Working Conditions: Office work, community settings, meetings in client homes and travel with clients.

Disclaimer: In keeping with mental health reform, best practices, funding, and direction, this position may later require knowledge, skills, abilities, and working conditions not noted here.

To request this posting in an alternate format or to request an accommodation in the application process, email [email protected].

Application Procedure: If you are interested in this opportunity, please visit https://cmha-yr.on.ca/careers/ and search for Case Manager - Early Psychosis Intervention, click on the “Apply Now” button, and proceed to upload your cover letter and resume.

Complete the application form and submit the following:

• Cover letter with 300 words or less which tells us why you want the role and why you should be considered for this position. (PDF or Word document)
• Resume (PDF or Word document) (applications received without a Resume attached will not be considered).

CMHA-YRSS is dedicated to promoting employment equity and dismantling obstacles to employment for marginalized communities. CMHA-YRSS supports the journey to mental wellness, and we welcome applicants with lived experience of mental illness. In acknowledgment of the systemic underrepresentation faced by Black, Indigenous, racialized peoples, and those living with disabilities, this opportunity has been developed based on the special program provisions of the Ontario Human Rights Code. We therefore extend invitations for applications from the following groups:

• Racialized Persons
• Indigenous Persons
• Persons living with Disabilities

While we thank all candidates for their interest, only those selected for an interview will be contacted.