Summary

The Automotive Back Parts Window Associate works in a fast-paced auto service environment and supports Automotive Licensed Technicians in locating and providing the right parts for auto repairs in the Automotive Service Centre. This role involves the use of a computerized automotive parts and service look-up systems, which includes estimates for repair orders, ordering, controlling and maintaining inventory accuracy.

Responsibilities and Tasks

Customer Service

· Responds to and handles internal and external customer inquiries, requests and concerns in a timely manner.

· Ensures that the Automotive Service Center team maximizes the customer experience by sourcing, stocking and providing timely and correct vehicle components as requisitioned by the customers and/or Licensed Automotive Technicians.

Operations

· Serves Licensed Automotive Technicians and processes their requests for parts and tires.

· Liaises with Automotive Service Centre staff to inform immediately of all received parts and tire orders.

· Sources and orders automotive parts, shop supplies and products through authorized suppliers.

· Follows established procedures regarding the ordering and sale of parts and tires for the Automotive Service Centre.

· Verifies correct vehicle information and parts and tires applications for look-up and ordering.

· Quotes parts and tire pricing and availability.

· Locates products in the warehouse.

· Maintains and controls accuracy of inventory, including shop specialty tools.

· Verifies accuracy of all outside orders by matching product descriptions to product numbers.

· Walks their assigned sections to understand what needs to be accomplished on a daily basis.

· Restocks parts and tire areas with stock received.

· Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.

· Liaises with Automotive Service Centre staff to ensure estimates are accurate and professionally formatted.

· Maintains housekeeping standards of work stations and inventory area and in service reception/work area.

· Stocks shelves in storage display areas.

· Secures, warehouse area, parts and tire inventory from unauthorized persons.

· Processes returns, warranties and castings as required.

· Records lost sales.

· Reports stolen and damaged goods to Management.

· Assists in back up for telephone calls.

· Participates in meetings and all training as required and listens to feedback to improve their own abilities.

· Complies with company, store, department and Automotive Service Centre policies.

· Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.

· Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.

· Completes other tasks, as required.

Requirements

· Demonstrated automotive subject matter knowledge and interest.

· Basic math and typing skills.

· Good working knowledge of automotive parts lookup system.

· Ability to work under minimal supervision with computerized systems.

· Experience in a similar role, in a Canadian Tire store or Auto Service Centre, is considered an asset.

· Certified in transportation of dangerous goods training would be an asset.

Required Skills and Abilities

Successful candidates will demonstrate the following competencies:

· Strong orientation towards customer service excellence.

· Strong belief in the Canadian Tire Values of honesty, integrity and respect.

· Ability to serve customers in a professional manner and to inspire their confidence and trust.

· Detail-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes.

· Ability to work effectively in a fast-paced, customer-focused environment.

· Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.

· Ability to plan and organize daily tasks.

· Effective written and oral communication skills.

· Ability to multitask, adapt and cope with challenging and changing situations.

Potential Career Opportunities

· Next levels: Service Advisor, Department Manager, Warehouse Manager and Service Manager.

· Other automotive, customer service and management opportunities in a large network of more than 485 Canadian Tire Automotive Service Centres across the country.

· Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark's, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).

Physical Demands and Working Conditions

In compliance with the store's Health and Safety Policies and Procedures:

· Standing/walking for 8 hours.

· Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.

· Lifting and turning repeatedly throughout the shift.

· Lifting above the shoulder, from floor to shoulder and floor to waist.

· Going up and down a ladder while carrying merchandise.

· Walking and carrying things at the same time and pushing/pulling, as required.

· Twisting, turning, reaching and working above shoulder level.