Continually work towards and support the improvement of engineering service to guests, other departments, and fellow staff.
Responsibilities:
- Respond and attend to guest repair requests.
- Welcome and acknowledge all guests according to company standards, and anticipate and address guests.
- Understand and operate electrical, plumbing, refrigeration, and boiler systems.
- Communicate with different types of people to comprehend what they want and to provide them with information and assistance.
- Update the maintenance work order form/Job card and file them.
- Ability to interpret readings from meters & gauges and other measuring units.
- Ability to prioritize and organise work assignments.
- Ability to work in high-pressure situations and exercise good judgment.
- Ability to focus attention on details, speed, and accuracy.
- Ability to maintain the confidentiality of hotel guests and pertinent hotel information.
- Ability to ensure the security of guest room access and hotel property.
- Ability to read and understand test equipment, measuring devices, and safety manuals.
- Perform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, and electrical equipment, including lamps, air conditioners/HVAC, and AC ducts.
- Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, repairing all types of hardware, plumbing, electrical equipment and cosmetic items.
- Program TV's and perform general housekeeping and engineering-related inventory duties.
- Test, troubleshoot and perform basic repairs on all types of equipment.
- Carry out specific oral and written instructions.
- Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Maintains the hotel facility and related equipment safely and efficiently.
- Must have a pool ticket or be able to obtain one within the first 90 days of employment.
- Performs other duties as assigned.