ABOUT US

Dilawri Group of Companies is Canada's largest automotive group, representing over 35 brands at more than 80 franchised dealerships. We are dedicated to providing exceptional customer service and fostering a culture of innovation and excellence. Join our team and become part of an organization that values people, performance, and community.

ABOUT THE ROLE

We are looking for a Sub-Prime Finance and Insurance Manager to join our team at Dilawri Group of Companies. The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our growing team.

Key Responsibilities:

• Oversee dealership customer loan origination and approval process while maintaining strong relationships with prime and subprime lenders.
• Provide strong customer service on complex files.
• Accurately prepare all dealer & provincial paperwork and submit to the accounting department in a timely manner.
• Establish and maintain monthly forecasted income, penetration levels, and customer satisfaction index (CSI) scores.
• Generate monthly, quarterly, and year end reports.
• Present service contracts, GAP, and other beneficial ancillary products
• Negotiating with customers to quickly and effectively transition from Sales to Finance during their vehicle purchase process.
• Determining customer financing needs based on a consultative interview process.
• Presenting a transparent menu to customers detailing their financing options and products to enhance their vehicle ownership experience.
• Processing finance transactions including lender approval and ensuring 100% compliance with all provincial and federal laws and regulations.
• Following up with customers to ensure satisfaction.

ABOUT YOU

• Proven success as a Sub-Prime or Special Finance Manager in the automotive industry (minimum 2 years preferred)
• Deep understanding of non-prime financing, credit rebuilding programs, and sub-prime lending practices
• Strong lender relationships and the ability to match customers with the best financing solutions
• Excellent interpersonal, communication, and problem-solving skills
• Ability to work in a fast-paced, performance-driven environment
• Knowledge of automotive CRM tools considered a strong asset

• Requires a valid Alberta driver's license and clean driver's abstract
• You are committed to offering world class customer service and building lifelong customer relationships.
• You have a growth mindset and are continuously innovating and developing your skills.

What We Offer:

• Competitive salary, pension plan and benefits package
• Opportunities for career growth and development
• A supportive and inclusive work environment

If you are searching for an opportunity to grow your career while adding value to our team - this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

Dilawri Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.