About Us

At Platinum Pro-Claim Restoration (PPCR), we're not just a company; we're a purpose-driven team committed to restoring lives, the planet, and communities. With over 30 years of industry leadership, we proudly set the standard for sustainability and innovation in Canada's restoration industry.

When disaster strikes, our work matters. We help people rebuild their homes and lives, providing the support they need to move forward. Sustainability is at the heart of everything we do, from reducing our carbon footprint to driving meaningful change across the restoration landscape.

Our people are key to our success. We foster an empowering and inclusive environment where every voice is heard, ideas thrive, and growth is encouraged. As a member of our team, you'll enjoy exceptional benefits, including free extended health and dental care, tuition reimbursement, RRSP matching, access to an on-site CrossFit gym, and even a dog-friendly office.

Our values guide us every day:

• Helping Others in Need: Treating everyone with care and respect.
• Our People: We prioritize our employees' well-being and professional growth.
• Excellence: Striving for the highest standards in all we do.
• Innovation: Leveraging technology to deliver outstanding results.
• Planet: Leading sustainability efforts to protect our planet.
• Community: Supporting local initiatives like the Richmond Christmas Fund.

At PPCR, you'll be part of something bigger: helping us revolutionize the restoration experience while making a real difference. Learn more about our journey at ppcr.ca.

The Emergency Site Manager is responsible for overseeing and coordinating emergency site operations, including completing initials and creating scopes of work to advance claims. You will liaise with your project management team and dispatchers, ensuring efficient job progress and adherence to health and safety standards to close the emergency phase of a job. The position would report to the teams' Project Manager directly and manage the of their respective emergency team (i.e., Junior Site Managers, Lead Restoration Technicians, Restoration Technicians, and Restoration Labourers).

• Some of the emergency-related duties will consist of completing Initial site visits, moisture mapping, work authorization, DocuSketching, the emergency scope of work that would be required to get the claim moving forward.
• Relaying info to your dedicated project management team and team dispatcher for various requests and labour needs.
• Drafting repair scopes and recommending the scheduling of sub-trades such as electrical, plumbing, etc., to expedite the job process, along with liaising with these trades when needed.
• Return to sites once Flood department has completed the initial site visits to plan out the next steps of the job from time to time.
• Make adjustments to the job based on your teams' emergency staffs initial work and assess drying needs.
• Conducting emergency scopes.
• Training and guiding other technicians on various flood/emergency processes.
• Advising and coordinating with your respective PM-team for lead, silica and asbestos job procedures.
• Regularly updating the office team with required duties and requirements throughout the day.
• Planning monthly team meetings with your respective project management and emergency staff to discuss operation changes, health and safety topics, new technologies or procedures, or any pressing issues.
• Rolling out and overseeing the implementation of new processes, technologies, and procedures related to emergency work.
• Providing a helping hand on-site by completing Restoration Labourer or Technician responsibilities from time to time if the team or site is short-staffed.
• Supervise and support the daily activities of Restoration Labourers and Technicians.
• Calling in for ICC's and pushing and assisting with coordinating final emergency job aspects (i.e., coordinating abatements and contents, checking abatement scopes, and overseeing the emergency process)
• Completing repairs for smaller/minor jobs and the tasks may include drafting repair scopes, attending site walk-throughs with trades, meeting with homeowners regarding repair-related concerns, and potentially scheduling or running small repairs from time to time.
• Sitting in, discussing and gathering any feedback (positive or constructive) for all emergency-related employees' performance evaluation meetings, which can include 30/60/90 Day Check-In's, Performance Reviews and LPEs.
• Working with your respective Junior Site Manager and Project Manager on identifying wage increases and or promotions for your team.
• Maintaining clear and accurate records of job progress and team performance.
• Tracking the progression of your teams' knowledge, skills and abilities through LPEs and KnowHow.
• Training your team on various software's we use now or in the future, such as Restorify or Encircle.
• Sitting in on interviews for hiring new staff members to your team from time-to-time.
• Leading your team and aligning them with our purpose, vision, values.
• Assisting with demo-related tasks from time to time, such as removing baseboards.
• Acting as a mentor towards emergency staff, along with ensuring team development for your respective team.
• Completing scopes within the first 72 hours for various program reporting-related jobs to keep up with KPIs.
• Managing job sites efficiently when having multiple PPCR staff and temporary (temp) labour staff on large job site.
• Ensuring PPCR staff and temp labourers on site are following PPCR's health and safety protocols.
• Meeting with adjusters to perform walkthroughs from time to time.

After completing your probation period of three months, some of the benefits we offer include:

• FREE Extended Health and Dental Benefits!
• Group Retirement Savings Plan (And RRSP Matching!).
• Tuition Reimbursement.
• 24/7 On-site Gym.
• $500.00 per year for each paramedical service we offer (i.e., massage therapy, physiotherapy, chiropractor).
• $750.00 per year for Mental Health-related services, such as clinical psychologists, registered clinical counsellors, etc.
• An additional $500.00 per year for single plans and $1000.00 per year for family plans via our Health Care Spending Account to put towards your extended health and dental benefits.
• Long-Term Disability and Life Insurance.

To learn more about some of our company benefits, head to: PPCR Benefits Page

Compensation

• Wage: $25.00 - $30.00 per hour (based on experience)

We are a family-orientated and flexible work environment. If you want to have friends where you work, then look no further – you've found your home. We want our staff to do well, both in the workplace and in their personal life, our management team we'll help you achieve your goals, both professionally, and personally. Platinum Pro-Claim supports career advancements and continuous training!

Applicants must be legally authorized to Work in Canada

We thank all candidates for their interest; however, only shortlisted candidates will be contacted.

If you need any accommodations for your interview, please email [email protected] as early as possible before your interview. Providing advance notice and details will help us make the necessary arrangements to support you.

• Five years of work experience in the Restoration industry, specifically in emergency work situations
• Must have their Water Restoration Technician (WRT) certificate
• Additional IICRC certificates are considered an asset
• Must have proven experience in forecasting tasks that need to be completed on a job during the emergency phase
• Strong ability to maintain organization when multi-tasking
• Participate in the on-call rotation for the Flood department, with the possibility of transferring to the Project Management on-call rotation down the road
• Capable of pushing, pulling, and lifting over 50 lbs
• Familiarity and abidance with all company health and safety procedures and protocols
• Proficiency with Restorify and Microsoft Office applications, such as Outlook
• Possess knowledge of local building code requirements
• Three years of experience working with, overseeing and coordinating temp labour on large-loss job sites.