Position Overview
The Outreach Counsellor plays a key role in delivering trauma-informed, client-centered support to individuals and families. This includes crisis response, individual and group support, system navigation, and resource coordination.

Key Responsibilities

• Provide individual and group support (care calls, stabilization, post-counselling, and transition planning)
• Respond to urgent client needs and offer crisis support
• Facilitate or co-facilitate waitlist and caregiver support groups
• Support client navigation through systems and services
• Participate in education and awareness initiatives in outreach communities
• Support clients and families towards self-efficacy and personal wellness by providing information on the impact of trauma, affirming their resilience and promoting thoughtful informed decision-making
• Providing appropriate community resources, referral options, and soft transfers to other human service providers
• Maintain appropriate documentation and record keeping within Client Management System (CaseWorks)
• Assist with special projects and other duties as assigned by the supervisor

Qualifications:

• Post-secondary degree in a Human Services field required; equivalent combination of education and experience may be considered
• 2–5 years of experience in counselling, mental health, or social services
• Experience with the legal system, advocacy, and survivor supports is an asset
• Registration with a professional body is an asset, but not required
• Demonstrated written and oral communication skills
• Proficient in Microsoft Office (Outlook, Word, Excel) and client database systems
• Detail-oriented and well-organized
• Valid driver's license and reliable transportation
• Current Criminal Record Check and Child/Youth Intervention Check (within past 3 months)

About the Agency
Dragonfly Counselling & Support Centre provides trauma-informed support, education, and advocacy for individuals and families affected by sexual violence. Our multidisciplinary team serves communities across northeastern Alberta, working to create safer, more empowered communities.

DCSC offers:

• Competitive salary
• Full health benefits
• RRSP program
• Generous paid vacation time
• Strong focus on staff wellness and work-life balance
• Professional development opportunities