Job Type Regular Full-Time
Remote Type Hybrid
Location Vancouver, Canada
Posting Range $50,200 - $92,500
Love What You Do
Family is part of Definity, a Canadian, multi-channel, property, and casualty insurance company whose success is founded on our family of companies' long history of delivering a superior experience for those who count on us. We're proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.
To us, a seamless user experience is as important as the people behind it. That's why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your kind of fit, apply to join us today.
Our ambition is to be one of Canada's leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.
Family offers flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.
What can you expect in this role?
Reporting to the Team Leader Property Underwriting, Intermediate Property Underwriter provides detailed underwriting and risk analysis for Family Insurance's HomeCover products. The incumbent will respond to product and procedural questions from underwriters and brokers, provide guidance for complex new business, participate in post-loss underwriting reviews, and review claim referral cases in accordance with Family's philosophy. This position shares responsibility for risk selection, rating, and customer service with brokers and partners.
Responsibilities

• Accept, reject, endorse, renew or cancel contracts following company underwriting policies/procedures, applicable laws and regulations, based on assigned authority level
• Answer inquiries and make recommendations to brokers through verbal and written correspondence
• Guide and direct brokers on the use of the functional application of Family's Point of Sale system
• Develop and maintain relationships with assigned broker groups to develop a stable and profitable book of business
• Understand and communicate underwriting business rules and guidelines
• Participate in post-loss underwriting reviews and review of claims referral cases in accordance with Family's philosophy
• Provide training to brokers on underwriting matters, as well as train junior underwriting staff on technical underwriting issues
• Assist management with special projects as assigned

What you bring to the role?
Experience & Educational Qualifications

• Minimum 2 years' experience with personal lines underwriting or related experience
• CIP designation or actively pursuing a CIP designation or equivalent
• Must have a Broker Level 1 License, or be willing to obtain the license within the first 90 days of employment. Candidates will not be permitted to perform the duties of an underwriter until this license has been obtained (licensing costs will be covered by Family)
  • A Broker Level 2 License is strongly preferred. Intermediate underwriters and above will be required to obtain this license within 18 months of commencing employment
• Demonstrated knowledge of MS Office suite (Word, Excel, Outlook)
• Ability to proactively solve problems and recommend solutions to issues
• Strong ability to work independently as well as part of a team
• Ability to interpret and effectively communicate complex information
• Strong verbal and written communication skills
• Understand insurance practices and principles, current market trends, and the value of customer service relationships

Actual salary for the role may vary depending on the work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the company's discretion and subject to individual and company performance.
We also take potential into consideration. If you don't have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.
What's in it for you?

• Company share ownership program
• Retirement savings program with company-matched RRSP contributions
• Generous time away, including vacation, personal leave, and birthday leave.
• Paid volunteer days and company matching on charitable donations.
• Competitive salary and benefits, including educational resources, tuition assistance, and paid time off to study for exams.
• Focus on inclusion with employee groups, access to BIPOC counsellors, and access to programs for working parents.
• Wellness and recognition programs
• Discounts on products and services

You must be legally entitled to work in Canada. Qualified candidates are asked to please submit a cover letter outlining their suitability for this opportunity and a copy of their resume as a single document.
We would like to thank all candidates for showing interest in this role and our company; however, only those selected for further consideration will be contacted.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]