Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Events Manager for the Delta Conference Centre, Guelph, ON!

Job Description:

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high-level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Responsibilities:

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

• Participates in customer site inspections and assists with the sales process as necessary.

• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

• Coordinates and communicates event details both verbally and in writing to the customer and property operations.

• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service levels.

• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

• Performs other duties as assigned to meet business needs.

What we can offer you:

• Health and dental insurance
• RRSP with company match
• Vacation and Sick Pay
• Paid Holidays
• Daily Pay
• Hotel Brand discounts
• Discount programs for shopping, travel, tickets and more.
• Access to our Talent team to help you reach your career growth goals.