Are you an analytical problem-solver with a knack for streamlining processes? Do you thrive in dynamic environments, supporting teams to achieve operational excellence? Can you connect strategy with action to deliver exceptional patient experiences?

We are seeking a motivated and detail-oriented Operations Specialist to play a pivotal role in optimizing clinic performance and enhancing operational efficiency. Reporting to the Vice President of Clinical Operations, you will act as a remote Practice Manager, providing critical support to multiple clinics and ensuring consistent operational success. You'll utilize data insights, cross-functional collaboration, and leadership skills to maintain operational standards, identify gaps, and improve clinic workflows. Your role will balance day-to-day tactical support with the development of long-term, scalable strategies to strengthen our commitment to exceptional patient care.

• A systems thinker who thrives on identifying gaps and optimizing processes to drive performance.
• Tech-savvy and comfortable with clinic management systems, scheduling tools, and data analysis platforms.
• Adaptable and proactive, ready to jump into Practice Manager duties remotely when needed.
• A team collaborator who builds relationships with clinic teams and HQ stakeholders alike.
• Passionate about operational excellence and its impact on both patients and staff.

1. Operational Support:
   • Serve as a qualified remote Practice Manager when required, supporting clinics across Canada.
   • Provide tactical and strategic assistance to clinics to optimize their schedules, staffing, and workflows.
2. Scheduling Management:
   • Maximize clinic productivity by maintaining full schedules, managing cancellations, and identifying booking opportunities.
   • Collaborate with clinic teams to ensure effective pre-booking, overdue appointment management, and same-day adjustments.
3. Capacity Planning:
   • Forecast staffing needs and develop optimized schedules to handle both short-term and long-term demands.
   • Assist clinics in addressing labor needs and ensure FTE counts align with operational goals.
4. Data Analysis & Reporting:
   • Analyze clinic performance data to identify trends, gaps, and opportunities for improvement.
   • Report findings to senior management and recommend actionable solutions.
5. Leadership & Training:
   • Work with senior management to develop and deliver comprehensive training programs for clinic operations.
   • Motivate clinic teams and foster a culture of excellence, accountability, and continuous improvement.
6. Compliance & Audits:
   • Conduct clinic audits to ensure compliance with operating standards and approved policies.
   • Support clinics in achieving occupational health and safety requirements.
7. Patient Experience & Brand Management:
   • Partner with Marketing to drive patient engagement campaigns and maintain strong clinic branding.
   • Support clinics in delivering a seamless, patient-focused experience across all touchpoints.
8. Supply & Financial Management:
   • Optimize inventory management while maintaining budgets and cost efficiency.
   • Ensure account receivables are processed promptly, reducing overdue balances.

• 1-3 years of leadership experience, preferably in healthcare, operations, or business management.
• A proven track record of building high-performing teams and improving operational outcomes.
• Proficiency in Microsoft Office and clinic management software.
• Strong analytical and problem-solving skills to interpret data and drive informed decisions.
• Excellent interpersonal and communication skills, with the ability to inspire and lead others.
• A commitment to creating efficient systems that enhance patient and staff experiences.

• Play a vital role in supporting clinics and advancing patient care.
• Enjoy dynamic and diverse career opportunities with room for growth.
• Be part of a collaborative and innovative environment that values operational excellence.
• Access comprehensive training programs to develop your leadership skills.

If you're ready to make a meaningful impact, we'd love to meet you! We are an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please inform us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.