Technical Support Manager

Position Details

Location: Hybrid – Remote & Cambridge Head Office

Employment Type: Full-Time, Permanent

Reports To: Operations Manager / Owner

Direct Reports: 2

Compensation & Benefits

Salary Range: $70,000 – $90,000 annually

Vacation: 3 weeks

Benefits: Standard health benefits after 3 months

Pension/RRSP: Contribution matching after 3 months

Vehicle: KM allowance provided

About the Role

As a Technical Support Manager at Brown's Auto Supply, you'll be the go-to expert for our customers, providing hands-on technical support and guidance for coating and preparation systems. You'll manage key customer-facing projects, lead technical initiatives, and ensure our clients receive top-tier service and solutions. This role is ideal for someone with deep industry knowledge, a passion for problem-solving, and a knack for building strong relationships.

Key Responsibilities

• Diagnose and resolve technical issues related to coatings and equipment
• Install, configure, and troubleshoot systems and software
• Provide daily and on-demand support to customers
• Lead technical audits and guide internal teams toward annual goals
• Maintain detailed records in our CRM and generate technical reports
• Educate customers and internal teams through training and documentation
• Ensure compliance with supplier standards and safety protocols
• Support sales efforts by identifying new opportunities and conducting outreach

What You Bring

• Technical Expertise: In-depth knowledge of paint and coating systems
• Communication Skills: Ability to explain complex concepts in simple terms
• Problem-Solving: Strong diagnostic and troubleshooting abilities
• Tech Savvy: Proficient with Microsoft Office and CRM tools
• Leadership: Experience guiding and mentoring team members
• Self-Motivation: A proactive, independent approach to work

Qualifications

• Education: College diploma in business or equivalent technical experience
• Experience: 5+ years in the collision industry (preferred)
• License: Valid G2 license with a clean driving record

Training Provided

• WHMIS
• 3M Repair Stack
• Skyline, Spire
• Akzo Nobel, PPG
• Equipment supplier certifications

Working Conditions

• Office-based and on-site at customer locations across Southern Ontario
• Travel required using a personal vehicle

Performance Metrics

• Adherence to health and safety standards
• Achievement of monthly sales targets
• Up-to-date product knowledge and recommendations

Why Join Brown's Auto Supply?

For over 60 years, Brown's Auto Supply has been a trusted partner to collision centers across Southern Ontario. As a third-generation, family-run business, we pride ourselves on our deep industry relationships, commitment to service, and supportive team culture. Our employees don't just work here—they grow here.

Ready to make an impact?

Apply today and become part of a company where your expertise is valued, your voice is heard, and your career can thrive.