Job description

The Director of Project Delivery will drive our national project management team, driving operational excellence and ensuring timely, cost-effective, and high-quality delivery of signage programs. This role is pivotal in scaling our project delivery systems and ensuring consistency across multi-site rollouts for leading brands in retail, automotive, hospitality, and beyond.

Key Responsibilities:

• Develop strategic plans aligned with company goals.
• Implement consistent project delivery frameworks, including templates, milestones, and communication protocols.
• Standardize delivery processes to absorb new teams, accounts, and workflows post-acquisition.
• Act as the operational glue between sales, design, fabrication, and install teams.
• Own end-to-end project delivery from kickoff to install for national accounts and complex programs.
• Lead project tracking within Zoho Projects and automate reporting for leadership visibility.
• Manage and coach project managers, coordinators, and support staff; define clear roles and accountability.
• Serve as escalation point for key accounts; ensure exceptional client experience on large programs.
• Manage vendor and subcontractor performance to ensure cost, quality, and delivery targets are met.
• Monitor scope, timelines, and costs to preserve quoted gross margins; flag overruns early.
• Build dashboards for on-time delivery, cost variance, rework rate, and client satisfaction.
• Forecast and control project delivery costs in collaboration with finance and operations.
• Responsible for tracking the Net Promoter Score (NPS) and conducting customer post-mortem reviews.
• Continuously refine processes to reduce delays, increase predictability, and support scale.

Skills

• Leadership and Team Management
• Project Management Expertise
• Strategic Planning and Execution
• Financial Acumen
• Communication and Stakeholder Management

Qualifications:

• 715 years of experience in project management or delivery operations within construction, signage, or manufacturing industries.
• Experience managing multi-site projects with tight SLAs and multiple internal/external stakeholders.
• Skilled in building scalable systems and leading cross-functional teams.
• Familiarity with PM software (ideally Zoho Projects or similar) and job costing principles.
• Strong communication and stakeholder management skills.
• PMP or similar certification is an asset.

Compensation:
- Base: $100K$120K CAD
- Performance bonus: up to $40K

We are committed to providing accommodations at every stage of the recruitment process, in accordance with the Human Rights Code. The JD Sign Group Recruitment Team is dedicated to upholding the Accessibility for Ontarians with Disabilities Act (AODA) to foster an inclusive, barrier-free workplace. We are ready to accommodate the accessibility needs of individuals with disabilities to ensure full participation in all recruitment processes. If you require such accommodation, please contact our HR team by email: [email protected].