The Warranty Coordinator plays a central role in supporting the homeowner journey by managing scheduling, documentation, and communication across the warranty and service-delivery process. This position is responsible for organizing technician calendars, ensuring timely service appointments, and balancing workloads to support efficient field operations. Acting as a primary point of contact for homeowners, the coordinator provides clear communication about warranty and service timelines, expectations, and available resources. The role also oversees the accuracy and organization of digital records, including warranty documents and tracking systems, to ensure timely follow-up and reporting. With strong organizational skills, attention to detail, and a service-first mindset, the Warranty Coordinator helps deliver a seamless and professional homeowner experience while supporting the broader warranty and construction teams.

Key Job Duties:

Technician Scheduling & Support

• Maintain and update the Outlook calendar for Warranty Technicians and Delivery Specialists, booking homeowner appointments as required.
• Communicate technician feedback and flag any homeowner concerns to the appropriate team members for proactive support.
• Monitor workload to ensure balanced scheduling and effective time management across appointments.

Homeowner Communication & Experience

• Act as a key point of contact for homeowners post-possession, addressing any questions or concerns as needed.
• Share Alberta New Home Warranty information with homeowners and provide updates as required.
• Ensure homeowners are aware of support options and direct them to the Customer Liaison when necessary for additional guidance.

Documentation & Systems Management

• Organize and maintain electronic filing systems for all warranty-related and homeowner documentation, ensuring easy retrieval.
• Ensure timely and accurate uploading of all relevant warranty documentation to the homeowner online portal.
• Update and manage multiple tracking systems, including the Construction Tracker, Customer Insight Tracker, and Google Review Tracker.