Bilingual Technical Support Representative (French/English)

Burlington, ON (remote)

$24/hour

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.

THE ROLE

Our client is seeking a Bilingual Technical Support Specialist (French/English) to join their team in a fully remote capacity. In this role, you will provide exceptional technical support to customers, ensuring a positive and efficient experience while utilizing your strong bilingual communication skills. The ideal candidate is customer-focused, tech-savvy, and experienced in troubleshooting (knowledge of small engines is an asset).

This role begins with a 68 week structured training period, during which youll work day shift hours, Monday to Friday from 8:30 AM to 5:00 PM. After successfully completing training and graduating to live calls, your regular shift will be 5:00 PM to 1:30 AM EST, working remotely.

With long-term growth potential and an excellent benefits package upon permanent hire, this is a great opportunity to build your career in a dynamic and supportive environment.

If youre bilingual, detail-oriented, and passionate about solving problems, wed love to hear from you!

ADVANTAGES

• Hourly wage $24
• Afternoon/Evening shift - remote
• 6-8 weeks of structured onboarding and technical training
• Temporary contract for three months until permanent Hire
• After a 90-day probation, full-time employees receive comprehensive employee insurance & paid vacation
• Matching RRSP program (up to 4% of contributions after 1 year)
• Work with a personable and energetic team in a supportive, food-loving environment
• Gain valuable experience with technical support in the power equipment industry
• Enjoy a balanced schedule with flexibility

RESPONSIBILITIES

• Diagnose and resolve technical issues reported by customers
• Provide clear step-by-step guidance in both French and English
• Collaborate with technical teams to solve complex problems
• Maintain accurate documentation of issues and solutions to build a knowledge base
• Deliver excellent customer service via phone, email, and live chat
• Stay updated on product advancements and industry trends
• Participate in improving support processes by identifying recurring issues

REQUIREMENTS

• Bilingual proficiency in French and English (spoken and written)
• Minimum of 1 year of call center or Customer Service experience
• Knowledge of small engines or related troubleshooting (an asset)
• Strong computer skills, including Microsoft Office (Word, Excel, Outlook)
• Excellent communication, problem-solving, and customer service skills
• Flexibility to work in a rotating schedule (afternoon/evening shifts and remote weekends)

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