Join Our Team
Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than 16,000 people annually in Waterloo Region and Wellington County.

We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging.

There are 3 casual Food Service Worker positions available starting on July 13, 2025, working various hours per week - Smart serve would be essential.

Your Role:

Under the direction of the Assistant Manager, Food Services delivers exceptional and caring service to residents from independent living to memory care. Takes resident orders and serves resident meals in a timely fashion. Maintains the confidentiality of information relating to residents and their families. Works intentionally from an anti-racist, anti-oppressive perspective to further create a sense of belonging at the Village.

Tasks:

Customer Service:

1. Supports residents during service including seating residents, plating, and cutting food if required, pouring drinks, etc.
2. Provides residents with information regarding food ingredients and availability.
3. Understands individual dietary restrictions and preferences; ensures appropriate meals are offered based on dietary preferences, restrictions and cultural needs.
4. Provides room service to resident suites as required.
5. Responds to resident complaints and reports to leadership when appropriate.
6. Answers questions from guests and family members.
7. Serve alcohol as per Smart Serve rules and regulations.
8. Aware of meals that are being served for specific observances.

Administration:

1. Completes meal attendance for each meal.
2. Documents in logbook any resident issues, concerns, or behavioral changes.
3. Organizes reservations as required.
4. Operates the Point-of-Sale system, balancing visa/debit, and cash purchases for the Village store and Martins restaurant.

Cleaning & Set-Up:

1. Required to complete all job duties within assigned section.
2. Clears and sanitizes tables in a timely manner.
3. Restocks items as required in assigned section as directed.
4. Sets up dining room between meals and seatings.
5. Maintains high level of cleanliness in the dining room, server area, and kitchen, leaving spaces as they should be found.
6. Removes garbage from the dining room and disposes it in appropriate bins.
7. Adheres to food safety regulations, helping to create simple dishes such as salads.
8. Assists with dishwashing as required.
9. Assists with the tearing down of the servery steam table.

Your Talents and Experience:

Have a genuine interest in working with the seniors population and demonstrate empathy for the needs of seniors, their families and the professionals engaged in their care. Strong interpersonal and communication skills to provide excellent service to residents. Safe food handling and Smart Serve certificate are an asset. Committed to working as part of a team to support and increase quality customer service. Must be willing to learn new skills and take direction. Alignment with the agencys commitment to antiracism and anti-oppression. Demonstrates a passion and willingness to learn for antiracism and anti-oppression practices.

Whats in it for you?

• 
  Job Band A (hourly wages): Min - $21.53, Max - $22.28
• A positive work culture, inclusive workplace policies, and employee wellness initiatives.
• Eligible to join the HOOPP defined pension plan on a voluntary basis.
• Access to our Employee and Family Assistant Program which provides free and confidential counselling, resources and services.
• Paid vacation (pro-rated to start date and hours for position; accumulated bi-weekly).
• Discounted GRT passes through membership with Travel Wise.
• Employee Referral Incentive Program.
• Agency Orientation and Training modules.
• Professional development and tuition reimbursement opportunities.
  
• Staff appreciation events.
  

If you are community-focused and share our values and antiracism commitment, we want you to grow with us. Please submit your application through BambooHR, in confidence, no later than 4 pm on July 07, 2025.

This is an internal and external posting.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't have every single requirement and the exact level of experience listed in our description, but the skills and experience needed for the role still resonate with you, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and quality; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require any support submitting your application or during the interview process by contacting Human Resources at [email protected] or by calling 519-707-1958 ext. 1247.

Commitment to Equity

As a community agency delivering mental health, employment, and housing services, Starling Community Services acknowledges Canadas history of systemic racism, oppression, and the need for structural and institutional change. We are committed to continuously improving so that we may deliver equitable and accessible services to our entire community.

We are dedicated to embedding equity practices into the fabric of our organization, recognizing that this requires ongoing effort, education, and dialogue. Guided by our equity strategy, we are committed to providing equal opportunities for career advancement, professional development, and success for all staff, regardless of their identity or background.