Description

Analyst, Optimization & Business Systems FirstService Residential is owned by FirstService Corporation, a proudly Canadian company and one of Canada's great business success stories.FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. Why choose Us We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering, developing and supporting all our associates. The Analyst, Optimization & Business Systems will manage business systems and processes for various internal business programs, including Vendor Management and Virtual Meeting programs. In addition, the Analyst, Optimization & Business Systems will assist in process improvement and revenue improvement projects through skilled data discovery, analysis and reporting. The Analyst, Optimization & Business Systems will also support meeting the various objectives, initiatives and projects of the Internal Operations team. It is essential that the Analyst is extremely detailed and results oriented, along with having excellent time management and organizational skills.Duties & Responsibilities Financial and Operational Analysis

• Support the Director in business planning and analysis, providing detailed insights into Market operations and performance
• Create and manage pricing models for services, while ensuring that budgeted profitability is met
• Maintain various databases of vital client and company operational information
• Manage in timely and effective delivery of improvement initiatives and projects through data discovery, data entry, analysis and reporting, using tools such as Power BI
• Identifies business inefficiencies and recommends improvements

Vendor Management

• Responsible for the management and maintenance of the vendor management system, as well as the creation of the preferred vendor list
• Ensures that all vendors used by FirstService Residential Associates meet compliance and regulation requirements
• Prepare reports on vendor management system by collecting, analyzing and summarizing information and trends
• Responsible for developing and maintaining a suite of Standard Operating Procedures (SOPs) for the new vendor management system

Virtual Meetings

• Manage virtual meeting requests and workflows using the SmartSheet with accountability for timely responses
• Review submitted requests and verify details provided. Once verified, generate and send quotation to requestor
• If quotation is accepted, send Acknowledgement form to the Client for signing
• Coordinate with Virtual Meeting service provider in scheduling the meeting.

Education & Experience

• 3+ years working experience in a financial operational and/or technology role is strongly preferred
• Advanced knowledge of Microsoft equipment, operating systems, software and browsers
• Knowledge and experience with other internet applications, web browsers and software, including mobile devices and apps

Knowledge, Skills & Proficiencies

• Demonstrates leadership qualities and abilities
• Works well independently and as a team player, with a passion for customer satisfaction
• Excellent written and verbal comprehension and communication skills

• Excellent analytical, problem solving and decision-making skills

• Self-starter with the ability to prioritize and multi-task to meet deadlines
• Highly organized and attentive to detail

• Proficiency with Microsoft Office tools and Power BI or other visualization applications require

Physical Requirements/Working Environment

• The work environment characteristics are normal office conditions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Hours over and above normal office hours may occur, including evenings, holidays, and some weekends.
• Schedule is subject to change based on the needs of the business.
• Occasional travel to Regional offices for meetings may be required.

Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.INDHON