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If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Status/Term: Temporary/Auxiliary - Anticipated 70 hours bi-weekly until November 2026Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $39.30 to $41.65 hourly
Team: Southern Interior Location: Castlegar (Hybrid - 3 days a week in office - after passing a 6-month probation)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact [email protected] at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the Role:

As a Quality Service Analyst at CLBC, you represent CLBC as the primary point of contact for service providers. You will perform the lead role in negotiating contracts for funding and service levels, reviewing and monitoring contracts for service quality, developing and approving new resources, managing service requests and ensuring crisis response systems and resources are available.

We are seeking a dedicated and compassionate person to join our team. The ideal candidate will bring a strong educational background, hands-on experience in human services-preferably with individuals with intellectual disabilities-and a collaborative spirit. This role requires excellent negotiation and problem-solving skills, as well as a strong willingness to learn and grow within a dynamic team environment.

Key responsibilities:

• Developing service contracts and negotiating the cost
• Reviewing contracts to ensure delivery of services
• Consulting with Facilitators about support requests, service availability, and resource suitability
• Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
• Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
• Participate actively in team meetings and contribute to a positive, solution-focused work culture
• Ensuring service collaboration and developing cost-sharing agreements
• Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management

What you will bring:

• Preference will be given to candidates with a Bachelor's degree in Social Work
• Experience working in the social services sector in areas such as resource development or contract management
• An equivalent combination of relevant education/experience may be considered

We are also looking for the ability to:

• Contribute to the management of finance, budgets or other resources
• Manage multiple priorities/projects and produce results within deadlines
• Develop and enhance service networks including colleagues, service providers and community members
• Effectively represent CLBC in the community exercising tact and diplomacy
• Proven ability to negotiate and resolve issues with a variety of stakeholders
• Strong interpersonal and communication skills
• Demonstrated ability to work effectively as part of a collaborative team
• Eagerness to learn and adapt in a fast-paced environment
• Work independently within a policy framework to seek continuous improvement in workplace practices to develop flexible and creative support options for individuals and their families

Additional Info:

• Possession of a Class 5 driver's license and a clean driver's abstract is required
• Successful applicants are subject to a Criminal Record Check
• Opportunities for professional development and growth
• Supportive and inclusive team culture
• Meaningful work that makes a real difference in people's lives
• An eligibility list for internal candidates may be established

Closing date:

July 4, 2025