Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

When people feel connected and supported, communities become stronger, more resilient, and full of life. That's the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

About the Role:

YMCA of Northern Alberta is looking for a customer service expert to act as the first impression of our centres, ensuring everyone is welcomed and ensuring the centre is a clean and maintained environment. Each Associate has a direct impact on a member's experience. This position requires a flexible schedule working early morning shifts. The YMCA of Northern Alberta strives to integrate our values of diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, childcare, housing, community initiatives, and other quality programs in Edmonton, Wood Buffalo, and Grande Prairie. When you work at the YMCA, you'll play an important part in building strong, thriving communities while positively impacting people's lives. Join our team at the Y, a place where everyone belongs — including you. Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.

Schedule: 5:00 AM to 1:30 PM Tuesday - Saturday.

Our Culture

Our mission and core values are brought to life by our culture at the Y. We strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming.
We are open to all. We are a place where you can belong.

We are genuine.
We value you and embrace your individuality.

We are hopeful.
We believe in you and your potential to become a catalyst in the world.

We are nurturing.
We support you in your journey to develop your full potential.

We are determined.
Above all else, we are on a constant quest to make our community stronger, if you want to join us- apply today!

What You'll do

• Promote and facilitate a positive YMCA experience for anyone who visits our centres, role model YMCA values in each interaction by delivering service responsibly, honestly and with care.
• Be available to provide information on YMCA programs and services to meet individual needs, process registrations for memberships, events, programs, and services.
• Display exceptional customer service in greeting all facility patrons and confirming valid membership to access the facility.
• Process and approve Financial Assistance applications. Offer tours and welcome prospective members.
• Respond to all requests and concerns in a timely manner.
• Respect the confidential information of members/participants/guests.
• Adhere to the YMCA Experience Manual policies and demonstrate practices consistently, ensure that all YMCA Service That Shines Standards are met or exceeded.
• Ensure work area (lobby, desk, and entry) is clean and maintained.
• Follow YMCA Cash Handling Policy and processes.
• Ensure the safety and security of everyone who visit our centres, follow the Centre's emergency response procedures.
• Follow the YMCA of NAB Health and Safety policies.
• Completes and follows up on incident reports when needed, ensure facility requests are used to record or report cleaning and maintenance needs.
• Monitors and reinforces member/guest behavior in accordance with the Member and Participant Code of Conduct.
• Duty Manager shifts as required.

What You'll Need for This Job

• High School Diploma or equivalent
• Previous customer service experience is an asset
• Certifications: Intermediate First Aid & CPR-C
• Flexible availability
• Able to obtain a Police Information Check and Vulnerable Sector Search

What the Y Brings to You

• A meaningful career with opportunities to grow while building your community.
• A culture of honesty, respect and pride in what we do.
• Colleagues who bring diverse perspectives and talents to the workplace.
• A comprehensive benefits package.
• Membership to our health, fitness & aquatics facilities for yourself.
• Reduced fees in YMCA programs such as child care and day camps (depending on availability and employment status).

Why work for the YMCA?

The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.