COMMUNITY CONNECTOR
Existing vacancy
Permanent, Full-time
35 hours per week, $20.79 per hour + mileage between work locations
(Monday – Friday, 8:30 AM – 4:00 PM)
At Community Support Connections, we wake up each morning energized about the difference we make in the lives of our clients; people who could be your parents, grandparents, friends, or neighbours. Working with hundreds of amazing volunteers, donors, and community partners, we provide a wide range of community supports for older adults and people with different abilities to help them live at home with independence and dignity – something we all deserve. We are truly caring and client-centered and are constantly innovating; looking for new and better ways to provide the best care and supports possible.
Passion and commitment permeate everything we do. Driven by our values, we treat our clients, volunteers, donors, and each other with dignity and respect. We are committed to cultivating a diverse workforce and welcoming candidates from different backgrounds and all life experiences. We believe the best way to serve our clients and volunteers is to create an environment and culture that empowers our staff to be as productive and happy as possible.
That includes:

• Versatile work options including flexible hours and working from home
• Generous benefit days and Group RRSPs
• Competitive health and dental benefits
• Employee and Family Assistance Plan
• On-site hot lunch options from our own kitchen
• Free parking

The Role: As a Community Connector, you'll work with the Connector Team, to coordinate services for clients living in the community. You'll assess client needs, create service plans, and connect with internal and community resources to ensure clients can access the services they need to help them to continue to live independently.
You…

• Enjoy meeting new people and working with all types of personalities.
• Are confident in navigating the healthcare system.
• Feel comfortable reaching out to and working with community partners such as housing providers, hospitals, Ontario Health, and other local support agencies.
• Have excellent documentation skills, are comfortable with computers, and can easily learn a new database system.
• Can balance working across client homes, community offices, and your home office.
• Welcome clients dropping into your community office unannounced and are happy to assist them.
• Know about local community services and are eager to learn more.
• Set clear boundaries with clients about what is acceptable.
• Are organized and can manage your time to meet tasks and deadlines.
• Are comfortable meeting people where they are in life and working with them at their level.
• Enjoy working independently but also thrive as part of a dynamic and supportive team.
• Are passionate about health, well-being and connecting people to services.
• Understand that asking for help can be difficult for people, and value that listening is the key to treating them with dignity. Supporting them is our goal.

Tasks and Responsibilities
Client Services

• Handle service referrals, conduct home visits and assessments, and provide follow-ups.
• Evaluate client needs based on agency process and eligibility criteria.
• Perform financial assessments.
• Determine client eligibility for various services.
• Conduct client satisfaction calls and maintain accurate and up-to-date client records.
• Develop individualized service plans for each client.
• Inform clients (and caregivers) about internal and external programs, make referrals, and coordinate services.
• Work with colleagues to ensure services fit client needs.
• Monitor and adjust client service plans as needed.
• Assist clients with completing documents
• As needed, provide short-term help with laundry, homemaking, and meal preparation (with supervisor's approval).

Administrative/Data/Documentation

• Accurately document client assessments, services, and updates in the agency database (AlayaCare).
• Record client visits and time sheets electronically.
• Prepare monthly reports and statistics.
• Complete and submit incident and hazard reports and client complaints as needed.
• Perform other general administrative tasks as assigned by supervisor.

Education/Qualifications

• Diploma/degree/certificate in a related field and/or equivalent work experience preferred.
• Valid G Driver's License and daily access to a reliable vehicle for business-related travel.
• Current First Aid/CPR A Certificate.
• Ability to communicate in other languages is an asset (especially Portuguese, Spanish, Serbian and/or Romanian).
• Experience working with older adults and/or people with diverse abilities.
• Developed assessment skills are preferred.
• Proven ability to meet deadlines and performance indicators

Working Hours & Environment

• Willing and able to work occasional evenings and weekends.
• Frequent use of computers and telephones.
• Willing and able to balance work between client homes, community offices, and your home office.

Please submit your resume and cover letter to [email protected] clearly identifying the unique attributes you bring to the position, by July 6, 2025.
We are happy to accommodate the needs of qualified candidates in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted for an interview and anticipate needing accommodation for any part of the recruitment process, please let us know how best to meet your needs.
Check out communitysupportconnections.org to learn more about our programs and services! You can also find us on Facebook, Instagram, X and LinkedIn!

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