The Opportunity:

As a Learning Specialist on Euna Solutions Learning & Adoption team, youll play a key role in helping our government and public sector customers confidently adopt and use our software. Youll deliver engaging virtual training sessions, collaborate with cross-functional teams, and contribute to a culture of continuous learning. This is amid-level rolewith clear pathways of growthby deepening your product expertise, applying learning design principles, and becoming a trusted internal advisor.

What Success Looks Like:

• Achieving high customer satisfaction scores from training attendees (measured via post-training surveys).
• Demonstrating measurable improvement in learner proficiency (pre- and post-training self-assessments).
• Building strong relationships with internal teams and being recognized as a go-to expert for customer education.
• Contributing to the continuous improvement of our customer education programs through thoughtful feedback and collaboration with other team members.

Key Responsibilities:

Training Delivery

• Deliver engaging, virtual instructor-led training (VILT) sessions to new and existing customers.
• Adapt training delivery based on audience needs, feedback, and learning outcomes.
• Occasionally support internal training initiatives for cross-functional teams.

Content & Learning Development

• Assist in creating and refining training materials such as presentations, handouts, and job aids.
• Support the development of e-learning content in collaboration with Learning Experience Designers.
• Provide feedback to improve course design and learner engagement.

Cross-Functional Collaboration

• Partner with Professional Services (Implementation), Customer Success, and other teams to understand how to address customer goals and challenges.
• Help identify internal learning needs and contribute to internal enablement efforts.

Continuous Improvement

• Help evaluate training effectiveness using learner feedback and performance data.
• Stay current on trends in public sector financial management.
• Stay current on trends in learning experience design (LXD), ADDIE, or adult learning theory.
• Promote inclusive and accessible learning experiences.
  

Work Focus

This role is primarily customer-facing (approximately 90%), with occasional internal training and collaboration. Over time, the balance may shift slightly based on business needs.

What You Bring:

Experience

• Experience delivering virtual instructor-led training (VILT), ideally in a customer-facing role.
• Background in SaaS, technology, or public sector finance is a strong plus.
• Familiarity with adult learning principles, LXD, or instructional design is a plus.

Skills & Competencies

• Strong communication, presentation, and active listening skills.
• Ability to collaborate across teams and build trust with customers.
• Self-starter with a growth mindset and a passion for learning.
• Comfortable with occasional travel (rare, but may be requested).

Location:

This position will be hybrid with 3 days/week in our Oakville, ON office.

WhatIt'sLike to Work at Euna Solutions
At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of theperksthat Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries, and we only expect an honest 40-hour week for it.

Wellness days
Whats better than a long weekend? An extra-long weekend!Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time,giftsand skills.

Flexible workday
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than3,400organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technologys GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visitwww.eunasolutions.com.

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions, please email[email protected]or call our officeat1.877.707.7755. Upon request,appropriate accessibleformats or arrangements will beprovidedas soon aspracticable.