If you want to learn about gemstones, the jewellery industry, and jewellery sales, the latest advances in technological programs, along with a desire to help us grow our business, then come and join our outstanding team! We will provide you with in-depth training and you will enjoy a great learning experience.

Reporting to the Sales Team Lead, you will provide a superior customer service experience that emphasizes strong product knowledge and is delivered in a friendly, outgoing, and helpful manner.

The duties and responsibilities include, but are not limited to:

• Meeting with customers to determine their jewellery needs.
• Providing a selection of products for customers to choose.
• Delivering sound product knowledge to support customers in their purchase choice.
• Following up as necessary with post purchases and inquiries.
• Use of our various technological programs that are currently in place.
• Cash duties; receiving payment and ensuring accuracy in cash receipts.
• Promoting store sales.
• Working with the team to ensure efficiency in service delivery to customers.

Qualifications needed:

• Previous customer service, preferably in a retail setting.
• A demonstrated record of a positive work ethic.
• A strong desire to learn.
• Ability to learn products in a reasonable time.
• Ability to learn our various technology, i.e., Point of Sales System, EDGE (inventory), and BaseCamp (communications software).
• Willing to work some Saturdays.