Join us in Advancing the Environmental Global Impact within the Rail Industry

ZTR is a leading global railway technology company that modernizes and digitally connects railway rolling stock to help our clients create transformational environmental and operational efficiencies. Our solutions and services are being provided on thousands of locomotives globally.

What Youll be Doing

TheSales Operation Leadis responsible for overseeing all aspects of the new system orders, spare parts quotes & orders, return material authorizations (RMAs) and associated sales operations. This role ensures efficient and accurate processing of customer orders while leading and supporting the Customer Care Coordinator in handling order booking and spare parts fulfillment.

The ideal candidate will work closely with sales, engineering, product management, technical services, production and shipping teams to ensure seamless operations and customer satisfaction.

What youll be doing:

• Develop and implement process improvements to streamline order processing and spare parts management
• Track and analyze order fulfillment metrics to drive efficiency and reduce errors
• Generate and interpret reports on sales orders, backlog, and customer inquiries to support decision-making

• Act as the escalation point for customer inquiries and complex order-related issues
• Ensure a high level of customer satisfaction by proactively addressing concerns and improving response times
• Provide training and guidance to the Customer Care Coordinator to enhance operational efficiency

• Supervise the quoting and processing of spare parts orders
• Ensure pricing accuracy and support escalations or expediting requests as needed
• Maintain communication with customers regarding order status, lead times, and any changes

• Supervise the RMA process based on warranty policies and return guidelines
• Issue RMA numbers and provide customers with return shipping instructions

• Analyze reasons for returns to identify patterns and recurring product issues
• Lead weekly stand-up meetings for cross-department alignment and proactive mitigation of any shipment schedule risks
• Oversee the end-to-end process of new orders, including pricing validation, order entry, tracking, and fulfillment
• Ensure timely processing and accurate documentation of orders.
• Work closely with production & shipping teams to support inventory management and shipping schedules

Who you are:

• Bachelors degree or Diploma in Business Administration or related field
• 5+ years of experience in sales operation, order management, or supply chain within a manufacturing, technology-driven industry orindustrial equipmentsectors
• Proven experience of cross-functional teamsand collaborating with departments like sales, engineering, production, and shipping
• Proficiency in ERP Systems and CRM tools for order tracking and reporting
• Excellent reporting & analytics ability, being comfortable generating and interpreting reports usingExcel,Power BI, or similar tools

• Process-oriented competency, with ability to identify inefficiencies, implement process improvements, follow procedures, ensureaccuracy, and maintainconsistency

• Excellentinterpersonal and communicationskills
• Ability to manage multiple priorities and work in a fast-paced environment
  

Please apply even if you dont qualify for all responsibilities or skills, we still want to hear from you!

Why Choose ZTR?

ZTR offers a positive working environment and a group of friendly and talented industry leaders passionate about driving environmental and financial benefits for our clients. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.

At ZTR, we continuously promote a healthy balance between work, fun and family. This is a place where employees make a difference in our company and within our customers organizations. You will have the ability to direct your career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.

ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence.