Halton Healthcare's vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always' at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

We are seeking a skilled Security and Emergency Telecommunications Operator to join our state-of-the-art security control center in Oakville, Canada. In this critical role, you will be responsible for managing emergency communications, coordinating security responses, and ensuring the safety of our healthcare facility through efficient dispatch operations.

• Operate advanced radio, telephone, and telecommunications equipment to receive and relay critical information
• Prioritize and dispatch emergency and non-emergency service calls to security personnel
• Coordinate with Security Team Leaders and emergency response teams during critical situations
• Maintain accurate logs and records in the dispatch and mobile records management system
• Provide clear instructions and information to healthcare staff, municipal emergency services, and other agencies
• Monitor and operate facility security and life safety systems
• Ensure compliance with security protocols and report non-compliance issues
• Train new dispatchers and security service provider's staff
• Support parking operations, enforcement activities, and access control management
• Serve as a front-line representative providing excellent customer service

• High school diploma (Grade 12) or equivalent required
• Post-secondary certificate/diploma in Emergency Telecommunications or related field
• Mental Health First Aid Certificate (must be completed within 3 months of hire)
• Emergency Management IMS 100 certification (must be completed within 3 months of hire)
• Proven experience working with advanced life safety and security systems in a centralized dispatch environment
• Excellent verbal and written communication skills with a clear speaking voice
• Strong proficiency in operating security and telecommunications systems
• Demonstrated ability to maintain composure and make quick decisions in high-stress situations
• Advanced multi-tasking and organizational abilities
• Strong problem-solving and critical thinking skills
• Proficient computer skills and ability to learn new technical systems
• Customer service-oriented mindset with strong interpersonal skills
• Flexibility to work in shifts as required
• Physical presence required at the Oakville facility

Status: Casual

Hours: Monday to Sunday, 8 to 12 hour various rotating shifts (Hours are subject to change based on operational needs)

Salary: $22.52 - $28.12 per hour

Date posted: June 17, 2025

Internal applicants due by: June 24, 2025

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Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.