Location: Markham, ON (Head Office), Hybrid

Salary: $45,000 to $50,000 annually + stipends

Schedule:

• At least 40 hours a week
• Rotating shifts between 9 am and 9 pm, Monday through Sunday
• Hybrid (In person during the day, remote for after-hour and weekend shifts)

About Therapia:

We are a rapidly growing, on-demand provider of high-quality physiotherapy services, proudly serving clients across Canada. Our team is enthusiastic, innovative, and motivated, and we are on track to become leaders in the physiotherapy industry.

Position Overview:

We are seeking a dynamic and detail-oriented Administrative Associate to join our expanding team. This is an exciting opportunity for someone who is passionate about delivering excellent service and thrives in a fast-paced, evolving environment.

Key Responsibilities:

Client Communication:

• Respond to incoming calls and proactively make outgoing calls to clients and therapists as needed
• Provide clear, compassionate support through phone and chat to help clients with service inquiries, scheduling, and general information
• Troubleshoot basic client issues and escalate more complex matters when appropriate

Appointment Scheduling & Coordination:

• Use our online booking system to schedule, reschedule, and cancel appointments
• Match clients with the most suitable therapist based on availability, location, and treatment needs
• Ensure therapists have the information they need prior to appointments, including updated client notes and logistics

Platform & Data Management:

• Maintain accurate records in our online portal, ensuring all client and therapist data is up to date
• Monitor therapist schedules and appointment statuses to ensure optimal daily workflow
• Flag inconsistencies or issues in scheduling and resolve them in a timely manner

Administrative Support:

• Support internal team operations by completing various administrative tasks, such as data entry, preparing reports, and assisting with onboarding documents
• Contribute to ongoing process improvements to help our systems and workflows run more efficiently
• Stay informed of policy updates, service changes, and new tools, adapting your tasks and communication accordingly

Team Collaboration:

• Communicate with team members regularly to ensure seamless coordination between departments
• Participate in team meetings and training sessions to stay aligned with company goals and updates
• Provide feedback and suggestions that support client satisfaction and operational excellence

Qualifications:

• A warm, engaging, and empathetic communicator who enjoys helping people
• Highly organized and detail-oriented, with a strong ability to prioritize tasks
• Responsive, reliable, and committed to delivering a top-tier client experience
• Able to work independently while also collaborating effectively with a remote team
• Comfortable in a flexible, startup-style environment where responsibilities may shift as needed

Equal Opportunity Employer Statement:

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all races, ethnicities, religions, genders, sexual orientations, gender identities or expressions, ages, disabilities, and protected veteran status. Accommodations are available upon request for candidates taking part in all aspects of the selection process.