Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto. Since 1896, weve worked to transform the lives of people living with poverty, going beyond immediate needs by offering wrap-around support via holistic programs and services, and a pathway which enables street-involved youth, families in need, adults experiencing poverty and vulnerable communities to move from surviving to thriving.

To make this happen, we are passionate about investing in the people we work with, and look for a diverse range of staff who are key for us to advance our mission: Christians who have a heart for neighbours in need, a desire totransform the lives of our community members, and who believe in treating everyone with dignity and respect.

If you are inspired by our vision and feel a true call to contribute to YSMs work, wed love to hear from you.

What We Offer:

As a staff member at YSM, some of the things you can look forward to include a values-based and highly collaborative and engaging work environment with a high value on staffs mental health and well-being; meaningful, innovative and impactful work, with opportunities to make a difference in the lives of children, families, and the community, as well as flexible hybrid work arrangements. Our competitive Total Rewards compensation package also includes Group RRSP matching, annual leave and paid personal days, comprehensive health and dental care coverage, an Employee and Family Assistance Program that includes counselling services by Christian professionals, and numerous other perks.

The Opportunity:

YSM is seeking a Full-time, Contract Receptionist (5 weeks) to support our Shared Administrative Services Department as we work to achieve our vision of making Toronto a city where people, and not poverty, thrive.

The incumbent will provide a welcoming, focused, and professional reception to visitors, staff, volunteers and community members on a full-time basis for the duration of the contract. The successful candidate will positively communicate with people at all levels, and support the community.

Responsibilities:

• Handle the reception area, phone calls, greet visitors and accept mail and deliveries, extending a warm welcome, handling needs which arise in the reception area and create a calm, positive and welcoming environment
• Answer basic inquiries, redirect calls, visitors, handle crowd flow, as needed
• Refer community members for Food Bank and clinic appointments
• Provide relief supplies for community members, as requested / needed
• Maintain the tidiness of the Reception area
• Utilize various Microsoft software & Google platform elements to respond to emails, input gifts in kind (donated goods) received at YSM, and maintain data in relevant databases
• Stay informed to provide relevant information to staff, volunteers and program participants
• Be an active team member within the YSM community
• Respond to escalating situations in accordance with YSM safety and security policies and procedures; including assessing when to call for assistance

Qualifications:

• Helpful, polite and positive telephone demeanour
• Possess tactfulness, diplomacy and friendliness
• Strong interpersonal skills, and well honed verbal and written business English communication skills
• Experience working within an office / professional environment
• Prompt, reliable, self-motivated and conscientious
• Excellent working knowledge of MS Office software and Google-suite
• Experience working in a multicultural, multi-faith setting, and ideally In working with those with multiple challenges

• Ability to maintain composure during high-stress situations and during busy periods
• Ability to professionally and compassionately handle confidential, sensitive material
• Training in crisis prevention intervention and CPR First Aid is an asset
• An understanding of the principles of faith, values and mission of YSM
• A Police Record Check may be required

Compensation: YSM offers market competitive rates and will pay an hourly salary rate starting at $19.50for this role.

Deadline for Application: Until role is filled

Start Date:ASAP

Your resume and cover letter should articulate your alignment with the above qualifications.

While we appreciate all responses, only candidates under consideration will be contacted.

Please note that YSM does not use any form of artificial intelligence (AI) at any stage of the recruitment process. These stages include candidate screening and shortlisting, assessment and selection.

Learn more about YSM atwww.ysm.ca

Date Posted: June 18, 2025