At Minga, we're on a mission to revolutionize campus management for modern K-12 schools, creating an environment where students thrive, feel safe, and actively engage in their communities through our innovative platform. As a tight-knit and growing team based in the vibrant Innovation Center in downtown Kelowna, BC, we're seeking a dynamic individual to join us as we continue to expand.

The Role:

Were seeking an experienced and tech-savvy IT Manager to lead our IT support operations with a focus on device management, cybersecurity, and compliance. This role will have you overseeing the management of our Mac devices, ensuring compliance with IT standards, and implementing security policies as directed by the COO/CTO. You will be pivotal in maintaining a secure IT infrastructure, providing leadership for our IT team, and working closely with other departments to deliver impactful solutions.

This role is full-time, Monday - Friday. We are a hybrid work environment with 3 days a week in the office (Monday, Tuesday, Thursday) and optional remote days (Wednesday, Friday). The position requires you to be located in the Kelowna area and be able to reliably commute into the office downtown in the Innovation Center.

Expected start date for this role is July 2025
Salary Range for this position is $90,000 to $115,000 annually.

Your Responsibilities

As a key member of the IT/Operations team, you will manage and oversee the following areas:

IT Operations & Device Management:

• Lead the management, maintenance, and deployment of Mac devices across the company using Mosyle or similar MDM solutions.
• Ensure smooth IT operations by monitoring the lifecycle of devices, overseeing system configurations, updates, backups, and troubleshooting technical issues.
• Manage the deployment and ongoing support of operating systems and software applications on Mac devices, ensuring consistent and secure device performance.
• Manage support and deployment of company networking - wifi, routers, internet.
  Maintain office meeting and conferencing rooms to ensure they are equipped and functional and recommend improvements when necessary.
  
• Cybersecurity & Compliance:
  Develop, roll out, and enforce cybersecurity policies and best practices as defined by the CTO.
• Monitor security vulnerabilities, breaches, and risks, ensuring that appropriate actions are taken to mitigate them.
• Ensure compliance with relevant industry regulations (eg: GDPR, COPPA, FERPA, etc.) and internal cybersecurity standards.
• Oversee and monitor endpoint security solutions (e.g., ESET, Crowdstrike) and other security-related tools.
• Educate employees on security protocols and conduct regular cybersecurity training to keep staff updated.
  

IT Security Questionnaire Fulfilment:

• Review and complete IT security questionnaires submitted by prospects during the sales process.
• Collaborate with internal stakeholders to gather accurate and up-to-date responses.
• Maintain a centralized repository of approved security documentation and standard responses.
• Track and update recurring questionnaire requests to ensure timely and consistent submissions.
  

IT Team Leadership & Collaboration:

• 
  Collaborate with the COO & CTO and other departments to understand business needs and translate them into IT solutions.
• Develop and maintain documentation for IT processes, device management, and support procedures to streamline operations.
• Ensure seamless communication between the IT department and other teams, escalating unresolved issues as needed.
  

Vendor & Contract Management:

• Assess the security posture of third-party vendors by reviewing their security documentation, certifications, and practices.
• Coordinate with vendors to complete security questionnaires and clarify responses as needed.
• Work with internal teams to evaluate risk and ensure vendor compliance with security standards.
  

Best Practices & Continuous Improvement:

• 
  Proactively identify and recommend improvements to existing IT practices, ensuring that processes are optimized for efficiency and security.
• Ensure that all IT systems adhere to organizational IT standards, providing regular reviews and updates to systems and practices.
• Develop disaster recovery plans and support business continuity by overseeing the security and backup of all critical systems and data.

Education: Degree or certificates in IT, Computer Science, or a related field (or equivalent experience).

Experience: 4-6 years in IT management or desktop support, with a strong focus on Mac devices and device lifecycle management.

• • Proficiency in managing Mac devices and macOS.
  • Experience with Mosyle or similar MDM solutions and Apple Business Manager
  • Strong knowledge of cybersecurity principles, tools, and best practices.
  • Hands-on experience with endpoint security tools (e.g., ESET, Crowdstrike, etc).
  • Experience with completing IT Security Questionaires
  • Understanding of networking fundamentals and troubleshooting techniques.
  • Familiarity with identity management solutions (e.g., Okta, DUO, etc).
    
  • Strong experience with Google Workspace administration

Technical Skills

Proficiency in managing Mac devices and macOS.

• • Experience with Mosyle or similar MDM solutions and Apple Business Manager
  • Strong knowledge of cybersecurity principles, tools, and best practices.
  • Hands-on experience with endpoint security tools (e.g., ESET, Crowdstrike, etc).
  • Experience with completing IT Security Questionaires
  • Understanding of networking fundamentals and troubleshooting techniques.
  • Familiarity with identity management solutions (e.g., Okta, DUO, etc).
    
  • Strong experience with Google Workspace administration

Soft Skills

• Strong problem-solving abilities with a keen eye for detail.
• Excellent communication and interpersonal skills, with the ability to lead a team.
• Ability to work independently, prioritize tasks, and manage time effectively.

Bonus points for:

• Certifications such as Apple Certified Support Professional (ACSP) or CompTIA IT Fundamentals+.
• Experience in deploying and managing endpoint security solutions such as ESET, Crowdstrike, etc
• Experience in a SOC2, ISO or similar environment

• Exceptional relationship-building skills
• Ability to enjoy life, have fun, and not take things too seriously

The Perks

Embrace the perks of a flexible, hybrid work environment (three days in the office), along with comprehensive health, dental, and vision care. Enjoy your well-deserved vacation days, holidays, and sick leave. Seize opportunities for professional development and training on the job. Our employees enjoy a more laid-back and enjoyable office environment (with snacks). Our team-building events, holiday parties, and social gatherings are the icing on the cake.

Join the Minga Movement!

Are you ready to embark on an exciting career journey with Minga? Apply now and become part of a team of professionals dedicated to creating positive change in K-12 education! If you aren't the ideal candidate, that's OK too! If you don't have the related experience we are looking for in some way but still think you'd be great, apply anyways and tell us why.