Description

The ideal candidate will have a strong background in both operations support and data processes.

RESPONSIBILITIES:

• Respond to inquiries and requests for information from stakeholders promptly.
• Monitor daily data processes and provide necessary status reporting.
• Work with stakeholders across multiple teams to identify issues.
• Document and maintain the tracking of issues, provide updates to stakeholders, and escalate when necessary.
• Perform initial troubleshooting of issues and, when necessary, work with development and business teams towards a resolution.
• Assist in the testing of existing and new data management solutions.
• Document and maintain existing and new data operational processes flows.
• Identify areas for improvement throughout the data operational processes, and work with data analysts and engineers to implement these enhancements.

QUALIFICATION REQUIREMENTS:

Experience

• 2+ years of work experience in systems support and data troubleshooting.

Education/Training

• Post-secondary degree in a technical discipline.

Knowledge, Skills, and Abilities

• Strong problem-solving skills and attention to details.
• Strong working knowledge and understanding of SQL.
• Ability to perform data investigations via data queries.
• Knowledge and experience with the following tools:
  • Issue tracking systems e.g., JIRA, Trello
  • Logging technologies e.g., AWS CloudWatch, Log4j
  • Modelling e.g., MS Excel, MS Visio
  • Database system e.g., PostgreSQL, SQL Server, Sybase
  • Cloud Technology e.g., AWS, Microsoft Azure
• A strong analytical mindset and sophisticated written and verbal communication skills.
• Experience in the Financial Services Industry is an asset.
• Ability to work within an organization based upon continuous improvement.