BIMM is booming, so we're looking for a Content Designer to join our team!

Who we are

BIMM is a Toronto-based agency that lives at the intersection of data, technology, and creativity to provide clients with high-performing campaigns and digital products that shape connected customer experiences. We've helped our clients implement fully integrated CRM customer journeys, built robust digital experiences, and created national loyalty programs with decades of experience in sectors of automotive, financial, telco and retail.

We are creative realists, which means our ideas and solutions are grounded in the realities of our clients' business. We believe big ideas are nothing without big results (and flawless execution); high-performing agencies deliver high-performing campaigns, products, and experiences; and the best solutions happen when we collaborate with clients as partners.

Who we're looking for

The Content Designer helps enrich user experience by providing context and meaning to our clients' digital experiences while championing brand identity. The ability to collaborate with Research, UX, UI, Content, Product and Technology teams—across various shared platforms and outputs while providing thoughtful and strategic content—is critical to the role. You will also be responsible for creating how-to manuals, assembly instructions and user guides to help CMS users, and other users within our company or our clients' company. After a product is released, you may also work with product managers and engagement managers to document changes, and you may be called upon to run training seminars with new clients and team members regarding the documented platforms and content strategy.

Responsibilities

• Efficiently create production-ready copy decks, with occasional variations for alternative or localized content
• Create content for interface language, educational materials, naming, and information architecture (navigation, nomenclature, terminology, taxonomies)
• Collaborate with Research, UX, UI, Content, Product and Technology teams to enrich the user experience and champion brand identity.
• Comfortable presenting work and rationale to clients, stakeholders, and internal team members
• Competent writer and editor who can also help test and improve content strategy—making user experiences meaningful and useful
• Develop clear and consistent how-to manuals, assembly instructions and documentation for projects and platforms on an as needed basis
• A stickler for details who can follow and maintain established content guidelines around: voice and tone; grammar and mechanics; accessible and inclusive language
• Working closely with designers and comfortable working with any applicable industry-leading tools such as Figma
• Provide training for new team members and key client stakeholders when necessary
• Revise and maintain content documents as new issues/processes arise

Requirements

• 3+ years of content writing and documentation experience — preferably within a digital agency working on content management for a large luxury brand
• Proactive with the ability to work with minimal supervision while maintaining focus and productivity
• Strong computer and software skills (including Microsoft suite of Products, and JIRA)
• A detail-oriented nature, and the ability to see the big picture while paying attention to the smallest details
• The ability to be flexible and highly adaptive in a fast-paced, entrepreneurial environment
• An energetic approach to multi-task and process information quickly while managing risk
• A calm and patient demeanor under pressure
• Highly developed organizational, communication, time management and negotiation skills

Nice to Have

• Experience with automotive content and copy development
• Experience/knowledge of Web Accessibility (WCAG AA)
• Experience working within an agency or consultancy setting
• Experience working within an Agile and Waterfall delivery framework
• Experience with the Atlassian Suite: Confluence
• Experience working with Figma design suite
• French fluency (spoken and written)

What's in it for you?

• Work Life Balance with BIMM days: Spend your birthday any way you'd like, as long as it's not at the office. Extra day off to enjoy every summer holiday and a week-long end-of-year break. Boo-yah!
• Benefits: We offer a comprehensive health & dental benefits plan with an Employee Assistance Program. BIMMers are also given extra $$$ to put towards wellness or health-related needs. Did we mention our RRSP with matching? A lil BIMM bonus to build your bank.
• Culture: Our squad is fun, friendly and entirely egoless. Our social committee plans BIMM bashes, Tasty Thursdays and quarterly outings like candle making workshops, board game nights, Jays games and cooking classes. Our summer and holiday parties are quite memorable as well! Having Fun Everyday is one of our core values.
• We believe in working & meeting with purpose. We observe a hybrid working model in our beautiful dog-friendly office located in the Distillery District, stuffed with snacks.
• Belonging: Our dedicated DEI committee provides thought-provoking insights which are reflected in our work; They also organize engaging awareness activities and events to showcase BIMMER's professional talents and personalities. What talents might you bring? :)
• Growth: BIMM is part of kyu collective which gives our employees access to the network's resources, training, offices, and more. We also prioritize your personal and professional development with opportunities like on-site Lunch n' Learns, conferences and online courses. Love 2 Learn.
• BIMM is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met.