The Distillery Historic District (DHD) is looking for a Visitor Experience Representative to interact with visitors and ensure they enjoy everything DHD has to offer – sharing the history of the area and information regarding services and business offerings, answering questions, addressing concerns, and ensuring a positive experience for all. The goal is to provide exceptional service, reply quickly to inquiries, and maintain a high level of customer satisfaction.
The ideal Visitor Experience Representative is eager to assist customers/visitors. When communicating, you are patient, empathic, and enthusiastic. You are, by nature, a problem-solver. You can troubleshoot and will conduct research if you lack sufficient information to answer consumer/visitor concerns or inquiries – you just love helping others!
NOTE: You must already have legal permission to work in Canada.
What you'll experience in the Distillery Historic District:

• $20 per hour
• A beautiful work environment enjoying the summer weather in a picturesque and historic area!
• Opportunities to experience everything the Distillery Historic District has to offer!

What you'll be doing:

• Welcome everyone to the Distillery Historic District (DHD) and build an unforgettable experience for them that inspires them to return and recommend DHD to others.

• Ensure customers/visitors are guided to products and services requested in a timely and accurate manner.

• Have an understanding of all the products and services offered in the Distillery Historic District and knowledgeably handle all customer/visitor questions or comments confidently.

• Maintain knowledge of all company policies and procedures with high emphasis placed on public health and safety.

• Resolve issues, assess customer needs and coordinate all tours/orders/activities in a timely and professional manner.

• Answer incoming calls from customers, vendors and colleagues and redirect as necessary.

• Maintaining a log of visitor requests/concerns ensuring accuracy and completeness of required information to facilitate the constant growth and improvement of services and information we provide.

• Maintaining a positive and professional attitude at all times while representing the Distillery Historic District.

• Participating in customer service training as required.

• May be requested to undertake other related duties on a periodic basis.

What you'll bring to the visitor kiosk:

• EXPERIENCE. Minimum one (1) year experience in a fast-paced tourist site is preferred but not required as training will be provided.
• POSITIVITY! You're a bubbly person who enjoys connecting with others.
• A PEOPLE PERSON. Exceptional relationship building and communication skills are essential to this role.
• SOLUTION-ORIENTED. A strong problem solver with an insatiable desire to positively impact restaurant reviews.
• ADAPTABLE. Ready and willing to thrive in a busy, ever-changing environment.
• EDUCATION. You've studied Tourism, Marketing or Hospitality and are actively building your career in one (or all!) of these fields.

The Distillery Restaurants Corporation (DRC) is committed to providing an inclusive, barrier-free recruitment and selection process where candidates are respected, supported and valued. The DRC welcomes and encourages applications from people with disabilities. Please note that accommodations during every part of the recruitment and selection process are available upon request.

Powered by JazzHR

ORDN2743xo