Description

Required immediately, our ABBOTSFORD branch is seeking a LEAD CSR to join the team!FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 Showrooms and 8 fabrication facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada's Best Managed Companies.

Position Summary:
The Customer Service Lead is responsible for providing a positive customer experience by qualifying, educating and selling our products lines as well as responding to general inquiries, processing orders, and promoting additional sales.
Qualifications:

• High School Diploma with proven customer service experience in a fast paced environment
• Team oriented with strong interpersonal skills
• Proficient in Microsoft Excel, including formulas, pivot table and data manipulation
• Strong organizational and problem-solving ability
• Ability to handle challenging situations with diplomacy and respect
• Works well with team members to resolve issues and move forward in a proactive manner
• Effective verbal presentation and communication skills
• Confident mathematical skills with strong understanding of measurements and fractions
• Enjoy working in a challenging, fast paced environment

Duties and Responsibilities:

• Ability to work in a team sales environment
• Assists customers in person, be email or on the telephone
• Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Processes orders and accepts payment from customers made over the telephone or in person
• Inputs orders/quotes into the computer system and confirms availability of product
• Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
• Assists customers in the selection of product
• Establishes proactive communication with customers to ensure understanding of product ordered
• Maintains customer service records
• Handles quality and service issues to develop/maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly
• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
• Participate in inventory
• Keeps the showroom clean and sets up displays as needed
• Other duties as assigned

FLOFORM is proud to offer the successful candidate:

• $23-26 DOE plus incentives
• Medical and Dental Benefits
• Paid sick days
• RRSP matching

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”Should this opportunity be of interest to you, submit a resume at www.floform.com/careers We look forward to meeting you!
To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.