Job Title: Warehouse Operations Manager
Reports to: Sr Manager Post Harvest Operations
Responsible For: Shipping and Receiving Administrator, Inventory Specialist, Forklift Lead, and Seasonal Harvest Forklift
Job Summary: The Warehouse Operations Manager is fully accountable for warehouse operations across all Norfolk Fruit Growers' Association, Norfolk Cherry Company, and Schuyler Farms locations. This includes end-to-end responsibility for all incoming and outgoing goods, safe and efficient storage, inventory control, material movement, and documentation. The Warehouse Manager leads the warehouse team—including Shipping, Receiving, and Inventory—and ensures consistent, high-performing operations across all sites. This role serves as the central point of accountability for warehouse performance, collaborating with Operations, QA, Finance, and Logistics to align warehouse activities with company goals. This role requires an individual who exemplifies the company values of humble, driven, and solutions-oriented.
Humble – Employees that are team players and are respectful of others and the job at hand. Great team players lack excessive ego or concerns about status. Humble employees are quick to point out contributions of others and slow to seek attention of their own.
Driven – Employees who are motivated and focused on self improvement. Driven or hungry employees are always looking for more. More things to do, learn, and take responsibility for. They never have to be pushed by a manager to work harder because they are self-motivated and diligent.
Solutions Oriented – Employees who focus on solving, and preventing problems from occurring, not just identifying them. This is equal parts of problems with systems and processes and the common sense that an employee has about people. They are aware, act appropriately, ask good questions, and listen to understand.
Role and Accountability:

• Manage all warehouse activities, including storage, order fulfillment, inventory control, and shipping/receiving, ensuring compliance with food safety and quality standards.
• Oversee warehouse staff and schedules across all facilities, fostering a positive work environment and ensuring adherence to safety, quality, and operational standards.
• Optimize warehouse layout for efficient space utilization and improve operational efficiency through effective process management.
• Compile and balance packout reports to ensure accurate packing numbers and equitable outcomes for all growers.
• Enforce processes for inventory reconciliation, shipping & receiving documentation, and order fulfillment.
• Ensure proper storage of products to maintain quality, including temperature, humidity, and pest control for perishable items.
• Implement and maintain policies and procedures for inventory accuracy, proper stock rotation, and quality assurance in storage and handling.
• Work closely with the QA team to ensure that products meet safety and quality requirements, and monitor outgoing shipments for accuracy, quality, and packaging.
• Utilize FAMOUS WMS and ERP software to streamline inventory movement and ensure standardization of practices across all warehouse locations
• Coordinate inventory movements between plants, 3rd party warehouses, and track inventory levels to meet operational demands.
• Develop and oversee the cycle count process, ensuring accurate inventory counts and proper documentation (e.g., packing slips, purchase orders, bills of lading).
• Oversee annual inventory auditing process with finance department and third-party auditors
• Communicate effectively with logistics and sales teams to meet shipping schedules and resolve operational issues.
• Oversee management of trucking appointments at all facilities, including logistics scheduling at NCC
• Support the HACCP team and food safety systems from a warehouse and inventory management perspective
• Receive incoming packaging and supply shipments, verify contents against purchase orders, and apply appropriate food safety-compliant labels for traceability and inventory tracking.
• Track and report on key warehouse performance metrics (e.g., on-time shipments, inventory accuracy, storage utilization) to inform continuous improvement
• Participate in food safety management activities and relevant training to support compliance with regulatory and internal standards.
• Identify training needs and support development of team members to build capability and continuity within the warehouse function.
• Support the development and maintenance of departmental SOPs, policies, and procedures by providing input, ensuring team compliance, and facilitating training to uphold operational standards
• Lead Level 10 meetings and individual check-ins with their direct reports, contributing to alignment and fostering continuous improvement. Participate in other Level 10 meetings to contribute to organizational effectiveness.
• Monitor and coach team members, ensuring adherence to company values and performance standards.
• Support cross-functional collaboration by ensuring information flows smoothly between departments.
• Promote process improvements within their team and manage change effectively.
• Utilize Microsoft To-Do (or similar) for task tracking and reminders, ensuring productivity and accountability.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Strong leadership and communication skills.
• Experience with inventory management systems and warehouse operations.
• Ability to troubleshoot and resolve issues effectively.
• High degree of computer literacy and attention to detail.
• Familiarity with food safety regulations and practices.

Education and Experience:

• 3-5 years of Warehouse/Dock leadership experience.
• Previous forklift truck driving experience required.
• Post-secondary education in inventory management, warehousing logistics, or operations management preferred.
• Valid Ontario G driver's license with abstract in good standing.

In accordance with the Ontario Human rights Code and the Accessibility for Ontarians with Disabilities Act, The Company is an equal opportunity employer who is committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process.
$80,000

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