The opportunity

Reporting to the Director of Sales and Marketing, our client is hiring a Bilingual Administrative Assistant (English and French) to support their sales team in ensuring seamless sales operations. As their new Administrative Assistant, you will create quotes, process orders, coordinate deliveries, and manage customer inquiries. Beyond daily sales support, you will maintain and update the CRM system, analyze data, and generate key sales reports. You will track sales history, identify trends, and keep the sales team informed of key performance metrics and their impact.

This is a four-day on-site role with the option to work one day remotely.

What is in it for you:

Drive meaningful impact. Your contributions will directly influence customer satisfaction, sales efficiency, and overall business success. You will be critical in driving growth and client retention by ensuring seamless operations, analyzing key sales trends, and keeping the team informed.

Develop expertise in sales data and reporting. You will be key in building new reporting, analyzing sales data, identifying trends, and providing insights that drive business decisions. This is an opportunity to strengthen your analytical skills and gain deeper exposure to sales operations.

A career path that fits you. Whether you want to deepen your expertise in sales operations, develop your data and analytics skills, or transition into an Account Manager role, you will gain the experience and mentorship needed to grow in your career.

What you will do:

• Support sales operations. You will develop a deep understanding of our business, customers, and sales processes, ensuring seamless support for the sales team. You will provide full administrative assistance, helping the sales team to drive efficiency and customer satisfaction.
• Deliver exceptional customer service. You will respond to customer inquiries promptly, ensuring alignment with our response time targets. You will handle inbound calls, verify account details and direct new accounts to the appropriate Account Executive based on sales territories.
• Process accurate sales orders and deliveries. You will receive orders via email, text, or phone and ensure they are processed correctly for on-time, error-free fulfillment. You will confirm delivery details to set up accurate sales orders and ensure smooth execution.
• Manage quotes. You will create and send accurate customer quotes, ensuring competitive pricing and business retention. You will follow up to address concerns and uncover objections. You will analyze lost quotes to refine sales strategies.
• Capture and analyze sales and market data. You will maintain accurate customer and market data in our CRM, increasing the sales team's efficiency and effectiveness. You will update customer profiles to ensure records are current and complete. Your insights will help drive informed decision-making and optimize sales performance.

What you bring:

• The drive. You can balance multiple priorities and concurrent deliverables without losing sight of the details. You thrive in a fast-paced environment, effectively managing shifting deadlines while ensuring accuracy and efficiency. You take the initiative to identify gaps, streamline processes, and implement solutions that enhance operations.
• The communication. You have strong verbal and written communication skills, allowing you to engage confidently with customers, internal teams, and leadership. You ensure seamless coordination across departments and can relay critical information internally and externally with clarity and professionalism. You are fluently bilingual in English and French.
• The reporting experience. You are comfortable working with data, generating reports, and analyzing trends to provide meaningful insights. You understand key performance metrics and can use data to support informed decision-making.
• Technical proficiency. You are proficient in Microsoft Office (Excel, Word, Outlook). Experience working with CRM and/or ERP systems would be an asset. You can quickly learn and adapt to new technologies that support sales operations, ensuring data integrity and process efficiency.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor discussing your interest in the role and the company.
• A 30 minute virtual interview with the Hiring Manager to share more about your experience and career history, followed by an online assessment.
• An in-person interview with the Director of Sales and Marketing and the COO to share more about your background. You will also have an opportunity to shadow an Account Manager and ask any final questions about the role.

Apply now.

If you feel you meet most of the requirements and are excited about the opportunity, we encourage you to apply.

Should you require accommodation in any aspect of the selection process, please get in touch with us at [email protected] and we will be happy to assist.

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