Are you a changemaker? Come on INN!

Who Are We?
Were an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if theres a fit with your skills and experience.

What Are We Looking For?

• Position Title Manager, Marketing & Communications
  
• Job Type Full Time
  
• Department Philanthropy & Campaigns
  
• Reports to Director, Philanthropy & Campaigns

Position Overview

The Manager, Marketing & Communications, works with the Director, Philanthropy & Campaigns to lead strategic internal and external communications that strengthen Inn from the Colds brand, reputation, and impact. This role develops and delivers marketing plans that promote the mission, build awareness, and highlight innovation. The Manager ensures consistent messaging across all channels, supports internal engagement initiatives, and positions The Inn as a charity of choice and thought leader in family homelessness, while overseeing day-to-day operations of the Marketing & Communications team.

What Youll Do

• The Manager, Marketing & Communications, will perform a wide range of responsibilities, which include:
  Primary Duties & Responsibilities
  
• Reporting to the Director, Philanthropy & Campaigns, lead the day-to-day operations of the Marketing & Communications team, ensuring execution of impactful strategies are aligned with organizational goals.
  
• Develop and implement a cohesive marketing and communications strategy that inspires engagement and tells The Inns story in a compelling and memorable way.
  
• Lead the creative direction and production of The Inns visual and digital assets across various media formats (e.g., video, photo, web, social, advertising, infographics).
  
• Assist with the draft campaign creative and messaging; develop rollout schedules and monitor execution and performance across channels.
  
• Coordinate photography and videography of key events for real-time engagement and future campaign and stewardship use.
  
• Liaise closely with the Coordinator, Events, on cross-functional initiatives, including internal events like Town Halls and major public-facing events.
  
• Collaborate with teams to develop, promote, and execute internal campaigns such as DEI (Diversity, Equity & Inclusion), staff wellness, and employee engagement.
  
• Monitor and manage communications-related inboxes (e.g., E&T, info, marketing, comms), ensuring timely responses and professional handling of public and stakeholder inquiries.
  
• Ensure the team is producing high-quality written content for a variety of organizational materials including reports, brochures, newsletters fact sheets, annual reports, media releases, website content, and social media posts.
  
• Lead the planning and production of the monthly internal newsletter, The INNsider, and contribute to the external newsletter, The INNside Scoop.
  
• Oversee planning and marketing for key stakeholder engagement events such as the Report to Community and Stampede BBQ, and others as required.
  
• Collaborate with the Resource Development team to support fundraising and campaign success through strong marketing collateral, storytelling, and donor stewardship efforts.
  
• Provide mentorship and oversight to the Marketing & Communications Coordinator on social media, content planning, and community engagement.
  
• Oversee the organizations website (WordPress, Kinsta), ensuring timely and accurate updates, optimized performance, and alignment with digital strategy.
  
• Lead and support your team in the production of the Annual Report to the Community, coordinating layout, content, and visual storytelling.
  
• Ensure brand consistency, message alignment, and high standards across all communication channels and materials.
  
• Provide marketing and communications support for fundraising campaigns, public events, and key initiatives.
  
• Research emerging communications trends and implement innovative tools and approaches to engage stakeholders.
  
• Support media relations, crisis communications, and government engagement as required.

This position description reflects the general duties of the role but is not intended to include all duties that may be inherent in the position. The Manager, Marketing & Communications, may be asked to perform other duties as required or assigned.

What You Bring to Our Mission

• Service Orientation: Demonstrates professionalism and responsiveness in all stakeholder interactions.
  Communication: Conveys information in both written and verbal forms; actively listens and engages.
  
• Coaching & Leadership: Fosters the professional development of others through support and accountability.
  
• Persuasive Communication: Communicates to influence and inspire diverse stakeholders.
  
• Adaptability: Balances multiple priorities and adapts to changing demands.
  
• Results Focused: Delivers outcomes aligned with strategic goals; inspires performance in others.
  
• Innovation: Champions new ideas and continuous improvement.
  
• Ethics & Integrity: Upholds high standards and adheres to ethical practices and policies.
  
• Accountability: Owns responsibilities and delivers on commitments.
  
• Collaborates: Works effectively across teams and with diverse internal and external partners.
  
• Strategic Leadership: Builds relationships and drives impact with internal and external stakeholders.

Qualifications and Requirements

• A post-secondary degree or diploma in marketing, communications, journalism, public relations, or digital marketing.
  
• Five to seven years of professional communications, marketing or public relations experience. Previous non-profit experience is considered an asset.
  
• Proven aptitude with Adobe Creative Suite and Microsoft Office365.
  
• Strong working knowledge of WordPress, MailChimp, Hootsuite, Google Analytics, Google Ads.
  
• Expertise in videography, editing and photography is considered an asset.
  
• Familiarity with writing and design for social media and web, generating traffic and engagement.
  
• Must possess strong project management and event planning skills.
  
• Must be capable of maintaining confidentiality, with a high level of accuracy regarding information.

What We Offer

• We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including:
  
• Competitive salary, where all employees are paid a living wage at minimum.
  
• Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions.
  
• Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program.
  
• Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays.
  
• Supportive and flexible work environment, with ongoing training and development opportunities.
  
• Potlucks, celebrations, employee engagement initiatives and plenty of fun.
  
• Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples.
  
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

Our Commitment
Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.

Diversity, Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religious beliefs, gender, gender identity or expression, family status, marital status, sexual orientation, place of origin, source of income, mental and physical disability, age or veteran status.

Join Our Team
We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above, please submit your resume and cover letter by clicking Apply Now.

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Application Deadline: Applications will be accepted until a successful candidate is found.

Inn from the Cold is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact us at [email protected] before your interview.