Fuze HR is now seeking a dynamic Service Manager to lead robust service department operations for an industry-leading organization, this is a permanent, full-time role based out of our client's Surrey, BC branch. This is your opportunity to drive performance, elevate customer satisfaction, and lead a skilled team in a fast-paced, high-volume environment.
What are the Responsibilities?

• Lead & Inspire: Mentor a high-performing team, manage recruitment, and foster a culture of excellence and accountability.
• Drive Performance: Set and exceed service targets, manage budgets, and optimize department profitability.
• Customer First: Build strong client relationships, handle escalations, and represent the service department with professionalism.
• Strategic Oversight: Collaborate on business planning, implement process improvements, and support regional initiatives.
• Operational Excellence: Oversee payroll, technician documentation, warranty chargebacks, and daily performance metrics.

What are the Requirements?

• 8+ years in service or technician roles within the dealership/trucking industry
• 3+ years of leadership experience with diverse teams
• Strong communication, analytical, and problem-solving skills
• Proficiency in Microsoft Office and data-driven decision-making
• Customer-focused mindset with a passion for operational excellence

Bonus Points for:

• Journeyperson Certification (Commercial Transport, Heavy-Duty, Diesel Mechanic)
• Experience in unionized environments
• Business management training or education

What are the Perks?

• Competitive Salary - $110 – 120,000 annually depending on experience!
• Lucrative, attainable bonus program!
• Comprehensive benefits, 100% company paid!
• RRSP program with employer match component!
• Ongoing opportunities for learning, professional development, and career growth!

Ready to lead a team that keeps the wheels turning? Apply now and help shape the future of service excellence for our client!
If you are interested in this exciting opportunity, please apply now or email your resume to Chris Hutton at [email protected] or call 778-871-7901
#BRBC