RSL'S story:
Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby, Nineteen Branches, and Four Distribution Centers. We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to inspire excellence and trust' by providing creative solutions and unrivalled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit: www.rsl.ca

RSL Mission
Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.
RSL Vision
To be the environment that inspires excellence and trust within our community.
RSL Values
Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience

Scope of the position:
The candidate provides ductless administrative and marketing support to the Branch Sales team, Technical Services, Channel Manager, and customers. The successful candidate will also work closely with the Marketing and support sales operations, customer programs, and marketing initiatives, while ensuring smooth communication and execution across departments.

Duties & Responsibilities

Pricing & Sales Support:

• Maintain and update customer pricing libraries in P21 as needed, including customer-specific net pricing, job-specific contracts, and residential dealer pricing structures
• Assist with dealer onboarding and ensure consistent communication of pricing and program details.
• Support the sales team with accurate co-op paperwork and documentation.

Marketing & Co-op Fund Management:

• Work with Marketing to administer supplier programs and co-op funds for dealers.
• Maintain co-op budget tracking, ensuring proper documentation and alignment with approved marketing activities.
• Assist with the execution of marketing initiatives and campaigns, including event planning, communications, and tracking.
• Perform marketing administrative tasks such as proofing promotional materials, organizing assets, and maintaining program timelines.

Technical & Warranty Support:

• Manage calls and enter data within the technical support ticketing system, including ticket creation and retrieving documentation from Freshdesk upon request.
• Support Technical Services with DOA and warranty claim processing, including tracking and updating claim status.
• Assist customers and sales staff with equipment registration and corrections for incorrectly registered products.

Training & Events:

• Collaborate with internal and external stakeholders to coordinate training sessions.
• Upload training attendees to Samsung and Daikin portals.
• Support Product Managers with the organization of factory tours and customer trips in partnership with Marketing.

Grant & Reporting Support:

• Create and maintain a list of “grantable” products and coordinate with Product Managers to ensure eligibility.
• Assist with sales reporting and analysis as required.
• Maintain and update P21 Sales Rep IDs on dealer accounts.

Cross-Functional Collaboration:

• Work closely with the Residential HVAC Sales Support team (Donna-Lee) to align on programs and processes.
• Provide feedback on administrative and marketing processes to improve efficiency and communication.
• Document standard procedures and contribute to continuous improvement initiatives.

Other Duties as Required

Skills & Qualifications

• Strong organizational skills with excellent attention to detail.
• Ability to follow written instructions and adhere to documented procedures.
• Strong communication and interpersonal skills with a professional demeanor.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Self-motivated, proactive, and capable of working both independently and as part of a team.
• Strong problem-solving and analytical abilities.
• Experience managing budgets or program funds (co-op fund experience is a strong asset).
• Proficiency in Microsoft Office, especially Excel; experience with P21 is an asset.
• Background in marketing support or administration is preferred.
• Demonstrated integrity and sound judgment in decision-making.
• Previous experience in a similar administrative or sales support role is an asset.

What we offer:

The target salary range for this position is $50,000 to 55,000 CAD. The pay range for this position is a general guideline only. The salary will depend on internal pay equity and the candidate's relevant skills, experience, qualifications, and job market data.

It's not all about work. That's why we support and recognize our team members with a range of benefits:

• RSL is an entrepreneurial company - we don't micromanage
• Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.
• 3 weeks vacation
• 3 personal obligation days
• Wellness Account
• Stay healthy with our rich benefits package
• Protect your future with our Pension plan
• Access a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal-opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. We would like to thank all applicants for their interest; however, only those selected will be contacted.