Our client:
Our client is a leading Canadian distributor of energy-related equipment, operating with 15 branches and over 400 employees nationwide. They are a $200 million company known for operational excellence and a full range of world-class product lines. They are dedicated to providing exceptional sales and service support, prioritizing employee expertise and strong manufacturer alliances to deliver value to their customers.
The Role:
As the Inside Sales front-liner, you'll manage the order desk, inventory control, and daily reports, occasionally assisting with shipping/receiving. We're looking for an energetic, self-motivated problem-solver who excels at customer service and has a passion for sales.
Duties:

• Manages inquiries, quotes, technical support, order processing, and invoicing for a diverse customer base.
• Collaborates with purchasing to maintain 95%+ fill rates, adapts to changing customer needs, and maximizes inventory turns.
• Oversees on-time shipping, addresses slow-moving inventory, and sources back orders efficiently.
• Assists with shipping/receiving, reviews reports for accuracy, and actively promotes company products.
• Keeps management informed of customer service impacting issues and supports warranty returns and service department documentation.

Requirements:

• Proven experience in order desk and customer service, with strong interpersonal skills and a passion for building customer relationships.
• Desired experience in petroleum and/or propane equipment, alongside a strong interest in learning new products and concepts.
• Demonstrates excellent time management, organizational abilities, and a strong capacity for problem-solving in a demanding environment.
• Possesses exceptional written and verbal communication skills; proficiency in Microsoft Office (Excel, Word, Outlook) is beneficial.
• College diploma in business or equivalent work experience; familiarity with industry-specific systems like SX Enterprise is an asset.

If this sounds like an opportunity where you could flourish, please get in touch with James Palmer at; 604-687-6464 or [email protected]. Thank you for your interest in the role! MacDonald Search Group is committed to diversity in hiring, more information on our EDI policy can be found here.