We are working with a leading IT services provider on behalf of a top-tier U.S.-based investment banking and capital markets firm. This is a full-time, permanent opportunity for a skilled Trade Support Analyst with deep experience using Fidessa or Ullink platforms to support front-office trading operations.
About the Role
In this hybrid position (3 days onsite in Mississauga), you will provide end-to-end support across the trade lifecycle—including capture, validation, reconciliation, and resolution—for cash equities, futures, and options. You'll act as a critical link between traders, brokers, operations, and technology teams, ensuring seamless execution and issue resolution on Fidessa or Ullink platforms.
Key Responsibilities

• Support front-office teams in trade capture, execution, and transaction management using Fidessa or Ullink platforms.
• Monitor and validate trade activity across cash equities, futures, and options.
• Quickly identify, investigate, and resolve trade discrepancies and settlement issues.
• Perform trade reconciliations with brokers, counterparties, and custodians.
• Act as the primary contact for issue escalation between trading desks and operations/IT.
• Maintain up-to-date knowledge of trading products, market structure, and operational workflows.
• Ensure adherence to all internal policies and applicable regulatory standards.
• Contribute to system enhancements and process improvements in collaboration with technology teams.

Qualifications

• 5+ years of hands-on experience supporting Fidessa (Royal Blue/ION) or Ullink (UL Trader) in a trade support or operations role.
• Solid understanding of cash equities, futures, and options products and trade flows.
• Strong analytical and troubleshooting skills; able to operate effectively in high-pressure environments.
• Proven ability to prioritize, communicate clearly, and manage time-sensitive issues with minimal supervision.
• Excellent communication skills for working across front office, middle office, and external parties.