FOLLOW-UP HOUSING WORKER
Albion Neighbourhood Services
Job Description
Temporary Contract Position
(Unionized)

Job Posting: Follow-Up Housing Worker
Contract Start Date: July 2025

Position Summary:
The Follow-Up Support Worker plays a vital role in facilitating the transition of individuals and families from homelessness to stable housing. This position provides mobile, client-centered case management, ensuring that newly housed individuals receive tailored support based on their unique needs and strengths.
Operating within a Housing First approach, the Follow-Up Support Worker meets clients in their homes and other community spaces, delivering responsive assistance designed to promote long-term housing stability and independent living. The level of service is categorized as low, medium, or high, determined by each clients support needs to ensure a seamless adjustment to permanent housing.
A core responsibility of this role is connecting clients to community-based resources, services, and supports that foster independence and sustainability in their living situation. By linking clients to essential programs and networks, the Follow-Up Support Worker helps strengthen their ability to maintain housing success and overall well-being.
The successful candidate must possess a current, valid Ontario drivers license and have access to a reliable vehicle for work-related travel. A current police record check is required prior to employment.
This position is unionized and subject to the terms and conditions outlined in the collective agreement.

Reports to:
This position reports directly to the Follow Up Program Supervisor.

Responsibilities:
Demonstrate extensive knowledge and experience in housing services, conflict resolution, and mediation strategies.
Maintain a strong understanding of community resources and referral pathways within the catchment area and across the City of Toronto.
Deliver responsive, person-centered case management that addresses individual needs and complex challenges.
Provide non-judgmental, trauma-informed, and anti-oppressive services, guided by harm reduction and the Housing First approach.
Offer mobile, in-person support, including meeting clients in their homes or community spaces, accompanying them to service providers, and helping after hours or on weekends when necessary.
Manage new referrals from the Follow-Up Program Team Lead/Supervisor, ensuring case transfers are initiated within 10 business days.
Participate in meetings and case conferences, including monthly case conferences established by the City of Toronto and Coordinated Access Team.
Facilitate client-directed, goal-oriented service planning, fostering independence, integrating appropriate referrals, and implementing comprehensive discharge processes when required.
Advocate on behalf of clients with landlords, Ontario Works (OW), Ontario Disability Support Program (ODSP), and other service providers.
Provide life skills training, covering landlord-tenant rights and responsibilities, budgeting, housekeeping, and pet care.
Maintain a caseload with individualized, flexible case management, grounded in the Housing First approach.
Support clients in identifying and achieving personal goals related to housing, income support, substance use, physical and mental health, food security, and other defined service needs.
Assist clients with accessing and managing social housing applications and navigating housing processes.
Guide clients in community integration, empowering them to leverage local resources and services for enhanced independence.
Offer structured referrals to financial aid programs, including Rent Bank, utility assistance, legal services, and Toronto Employment and Social Services offices.
Conduct follow-up meetings in community spaces, reviewing progress, adjusting action plans, and addressing emerging challenges.
Provide harm reduction counseling, identifying strategies to minimize the impact of substance use on tenancy stability.
Accompany clients to appointments, including Landlord and Tenant Board hearings, ensuring adequate representation and advocacy.
Assist clients with community mapping, crisis planning, and discharge planning to facilitate smooth transitions.
Enhance access to services within Rexdale Community Hub, collaborating with agency partners and program staff.
Secure comprehensive service linkages, including income tax clinics, medical facilities, drop-in centers, food banks, and other essential community providers.
Strengthening relationships with housing providers, offering mediation and problem-solving to address tenancy concerns.
Maintain accurate case management records, fulfilling all statistical and qualitative reporting requirements as directed by funders and supervisors.

Qualifications:

Degree or diploma in Social Work or a related discipline, or an equivalent combination of education and experience.
Minimum of 3 years' experience providing intensive case management services to clients experiencing homelessness or the risk of homelessness.
Comprehensive knowledge of housing, health, trauma, substance use, financial, and legal issues affecting clients.
Strong understanding of market rent and subsidized housing systems, including relevant policies, emerging trends, and the Residential Tenancies Act (RTA).
Ability to work independently and collaboratively as part of a team while effectively managing time and workload.
Proficiency in data management, including maintaining statistics, writing program reports, and developing evaluation tools.
Expertise in crisis intervention and conflict resolution, ensuring effective client support in challenging situations.
Competency in Microsoft Office 365 and data reporting programs.
Experience working with diverse communities, demonstrating cultural sensitivity and inclusivity.
Strong organizational, time management, written, and verbal communication skills.
Valid Ontario drivers license and access to a reliable vehicle for work-related travel.
Negative Vulnerable Sector Check required prior to employment.

Work Schedule: Monday- Friday 9:30am to 5:00pm and occasional evenings and weekends, when necessary

Compensation: $31.94 per hour including applicable pay equity
Deadline: June 20, 2025
How to Apply: BambooHR link

We appreciate the interest of all applicants for this position. However, only those selected for an interview will be contacted.

Albion Neighbourhood Services is committed to a healthy workplace that is reflective of the diverse community we serve. We strongly encourage applications from: racialized persons, Indigenous persons, persons with disabilities, persons of diverse sexual orientations or gender identities, among other equity seeking groups. We are committed to inclusive and barrier free hiring and will provide reasonable and appropriate accommodation during all stages of the hiring process in accordance with applicable legislation. To ensure the equal and fair assessment of all job applicants, applicants are asked to make any accommodation request in advance