Are you a changemaker? Come on INN!

Who Are We?
Were an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgaryregion dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us compassion, accountability, respect, inclusivity, courage, and innovation.
We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working
alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a traumainformed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if theres a fit with your skills and experience.

What Are We Looking For?

• Position Title Triage & Housing Solutions (THS) Worker
• Job Type Full Time
• Department Programs & Services
• Reports to Manager, Shelter

Position Overview
We are seeking a passionate and dedicated Triage & Housing Solutions (THS) Worker to join our team at Inn from the Cold. The Triage and Housing Solutions Worker (THSW) is the first point of contact at Inn from the Cold for families experiencing housing instability or homelessness. The Triage & Housing Solutions Worker ensures that families receive the right support at the right time by focusing on strategies to maintain or obtain housing, leveraging support at Inn from the Cold and in the community and connecting them with financial assistance, mediation services, housing programs, and other relevant resources.

What Youll Do

• Respond promptly to families seeking assistance via phone, email, or referral, approaching every family with the belief that they can secure and sustain housing with the right support.
• Build trust and rapport with families in crisis, using a strengths-based, client-centered and trauma-informed approach to conduct an initial triage assessment to understand the urgency and specifics of thefamilys housing crisis.
• Support families in reducing stress and uncertainty by helping them navigate available options and make informed decisions about their next steps.
• If emergency shelter is the only safe option after exploring all alternatives, facilitate shelter admission and provide clear and compassionate information about what to expect, what supports are available and concrete next steps.
• Ensure families understand the focus of shelter supports, including connections to housing-focused case management and other resources to help them regain stability.
• Maintain accurate records of family service requests and interactions, assessments, and referrals to track service effectiveness and identify trends, using HOMES database, Program Drive folders, and Microsoft Teams.
• Maintain strong and positive interpersonal working relationships with co-workers, shelter manager and organizational leadership.

This position description reflects the general duties of the role, but is not intended to include all duties that may be inherent in the position. Triage & Housing Solutions (THS) Worker may be asked to perform other duties as required or assigned.

What You Bring to Our Mission

• Post-secondary degree in social work, human services, or a related field (or equivalent experience).
• Experience working with families experiencing homelessness or housing insecurity.
• Using a trauma-informed client-centered approach, ability to engage with empathy and build trust with families in distress, often remotely (phone, email).
• Experience in housing support, crisis response, case management, and/or social work.
• Strong strengths-based problem-solving, mediation, and conflict resolution skills.
• Knowledge of housing resources, social services, financial assistance programs and community-based supports.
• Excellent communication skills, particularly in explaining complex options in a clear and supportive manner.
• Computer literacy skills are required, including the ability to use MS Office 365 and Teams.
• Able to communicate effectively both verbally and in writing in the English language; other language skills/knowledge are assets.

What We Offer
We provide people with meaningful work and are committed to offering equitable benefits and total compensation
to all staff, including:

• Competitive salary, where all employees are paid a living wage at minimum
• Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions
• Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program
• Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays
• Supportive and flexible work environment, with ongoing training and development opportunities
• Potlucks, celebrations, employee engagement initiatives and plenty of fun
• Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

Our Commitment
Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.

Diversity, Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet
every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and
diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religious beliefs, gender, gender identity or expression, family status, marital status, sexual orientation, place of origin, source of income, mental and physical disability, age or veteran status.

Join Our Team
We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above, please submit your resume and cover letter by clicking Apply Now.

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.
Application Deadline: Applications will be accepted until a successful candidate is found.

Inn from the Cold is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact us at [email protected] your interview.