Technical Service Representative – New Brunswick, Canada
About Us:
Coast to Coast (CTC) is a leading provider of technical services, specializing in product installation, preventive maintenance, and on-site repair. We support a variety of commercial technologies, including production copiers, kiosks, and printers. As a fast-growing company, we are seeking a Technical Service Representative with field service experience to join our team in the province of New Brunswick.
Position Overview:
As a Technical Service Representative, you'll be responsible for servicing and maintaining commercial and industrial printers in retail and business environments. This field-based role requires hands-on technical expertise, a proactive approach to service delivery, and a commitment to customer satisfaction.

Key Responsibilities:

• Perform preventive maintenance and repairs on commercial and office printers.
  
• Troubleshoot equipment issues and follow standardized service procedures.
  
• Install upgrades and modifications to optimize equipment performance.
  
• Deliver informal on-site training to customers on basic equipment use
  
• Maintain accurate service records and manage local parts inventory
  
• Provide timely responses to service calls, including emergency or weekend work as needed
  
• Build and maintain strong relationships with customers within your assigned territory.
  

Requirements

Job Requirements:

• Technical experience in commercial and office printers
  
• Field service experience, including daily travel and occasional overnight stays.
  
• Strong troubleshooting and diagnostic skills
  
• Proficient with hand tools and PC applications
  
• Excellent communication and customer service skills.
  
• Ability to lift to 50 lbs and work independently.
  
• Valid driver's license with a clean driving record (Motor Vehicle Report required).
  
• Associate's degree in a technical field or equivalent electro-mechanical training preferred.
  

Benefits

What We Offer:

• Competitive salary based on experience
  
• Company vehicle and expense reimbursement
  
• Benefits package
  
• Career advancement opportunities in a growing organization.
  

CTC is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.