If you are result-driven, goal-oriented, love dealing with people, and look for the opportunity for career development within a dynamic and exceptional team, look no further! We provide the best management team, a friendly work environment, and the opportunity for advancement within the organization.

Summary:

This main responsibility will be to have excellent customer service skills to ensure a great customer experience while also generating service appointments through database follow-up and customer service follow up. Additionally, this individual will also purify all dealership data bases.

Job Responsibilities:

• Be very proficient in the understanding and use of the dealer management computer system.

• Answer incoming service appointment calls for franchised dealerships.

• Set appointments for customers for their vehicles at the dealership they request the appointment at.

• Make outbound calls to the customer database for Customers due for maintenance

• Customers on any follow-up lists as directed by management.

• Log all appointments and follow-up activity

• Confirm Customer Appointments 24 hours in advance for the dealerships.

• Make outbound calls to Customers who have had work done to solicit feedback.

• Make outbound calls to ensure Customers complete CSI questionnaires.

• Assist BDC team with mail campaigns including helping to print and mail monthly

• mailouts.

• Liaise with Service personnel as required.

• Complete all BDC “Tasks” daily

• Attend any training activities as required

• Any other required duties as laid out by Management.

• Additional duties as assigned by management.

Continuous Learning & Improvement:

• We are committed to our employee's continuous learning and development and as such, training is provided through orientation, appointment coordinator training program, self-assessments and coaching sessions and demonstrations with managers.

Ideal Requirements:

• Team-oriented with strong collaboration skills

• Ability to effectively communicate with customers via phone, email, text, and in person

• Exceptional phone skills, including handling incoming, outgoing, and cold calls

• Proficient in typing and computer/technology use

• Strong customer service and follow-up skills

• Excellent verbal and written communication abilities

• Eagerness to learn and continuously improve

Why Work for Twin Motors Auto Group:

• Competitive Compensation Package & Group Health Benefits

• Training & Development Support

• Telus Online Health

• Vehicle Purchase & Service Incentives

• Opportunities for Career Advancement

• Employee events

• Employee recognition & rewards

• Fun & Supportive Culture

We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!

Twin Motors Auto Group strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know at [email protected] or [email protected]