Job Title: Customer Service & Sales Support Coordinator Location: Burnaby, BC Reports to: Customer Service Manager/Sales Manager ------------------------------- About Left Coast Naturals Left Coast Naturals is an organic and natural food manufacturer and distributor based in Burnaby, British Columbia. We are proud to be the first distributor in North America to have a formal Non-GMO Policy. Distributing nearly 27 brands, 200 bulk foods products, and our own brands—including Hippie Snacks and Left Coast Organics—we serve grocery, specialty, and natural food stores across Western Canada. Our mission is simple: Good People providing Good Food. We're committed to supporting the planet, our community, and our customers. ------------------------------- Position Overview The Customer Service & Sales Support Coordinator plays a dual role in ensuring exceptional customer experiences and efficient sales operations. This role acts as a key point of contact for our customers, while also supporting the sales team through administrative tasks that contribute to sales growth. The ideal candidate thrives in a fast-paced environment, enjoys building relationships, and demonstrates a strong commitment to detail, follow-through, and process improvement. ------------------------------- Key Responsibilities Customer Service Duties: * Enter and invoice customer orders accurately and on time * Liaise with warehouse staff and freight companies to ensure timely delivery * Ensure adherence to internal order policies (e.g., margin checks, minimum order sizes) * Handle customer complaints efficiently according to internal processes * Build and maintain strong customer relationships by understanding their needs and offering effective solutions * Suggest and support process improvements in both sales and customer service functions Sales Administrative Support: * Maintain and update sales documents, order forms, catalogues, and product master files * Generate and distribute sales reports to internal stakeholders * Support portal access maintenance and user training for sales tools * Manage and update promotional calendars, price matrices, and loyalty programs * Assist with submission of key account information to customer portals * Coordinate sample room organization, product sample allocation, and distribution of POS materials and swag * Support trade show planning and execution (e.g., CHFA West) ------------------------------- Qualifications & Attributes * Experience: 2–3 years in customer service and/or sales administration, ideally in the natural foods or health product industry * Education: High school diploma required; post-secondary education in business, marketing, or related field preferred * Strong computer skills with proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and ERP systems * Excellent verbal and written English communication * High attention to detail and accuracy, especially with order entry and reporting * Strong organizational and time management skills with the ability to juggle multiple tasks and deadlines * Team-oriented with a collaborative mindset and willingness to help others * Analytical thinker who can translate data into actionable insights * A proactive, can-do attitude with a passion for sustainability and healthful living * Experience with EDI systems and promotional planning is an asset ------------------------------- Why Work with Left Coast Naturals? We walk the talk when it comes to values-driven business. Perks include: * Extended health benefits and RRSP matching program * Performance bonuses and paid community service days * Environmental incentives (e.g., for biking to work, carpooling, buying organic) * Monthly onsite massage therapy * Opportunities for professional development * A collaborative, purpose-driven workplace culture ------------------------------- Join Us If you're passionate about food made right, sustainability, and delivering great customer experiences, we'd love to hear from you!