Ready to take the driver's seat in a thriving automotive service department? As a Service Manager at our dealership, you'll steer the helm of our service operations, orchestrating a team dedicated to delivering top-tier maintenance and repair services. Join us in leading by example, ensuring efficiency, quality, and customer satisfaction soar to unprecedented levels.

As a Service Manager at our dealership, you'll oversee the service department's operations, ensuring efficient and high-quality maintenance and repairs for our customers' vehicles. Your responsibilities include managing service schedules, optimizing workflow, and supervising technicians to deliver exceptional service within established timelines. Additionally, you'll be responsible for maintaining inventory, overseeing equipment maintenance, and ensuring compliance with safety standards and regulations, all while fostering a customer-centric environment focused on satisfaction and loyalty.

Job Duties:

• Oversee daily service department operations, managing workflow and ensuring efficient vehicle maintenance and repair services.
• Coordinate service schedules, allocating resources effectively to meet customer needs and dealership objectives.
• Supervise and mentor service advisors and technicians, fostering a cohesive and high-performance team.
• Maintain inventory levels of parts and supplies, ensuring availability for timely repairs.
• Implement and enforce safety protocols and compliance with industry regulations.
• Collaborate with other departments to streamline processes and enhance overall dealership performance.
• Resolve customer concerns and complaints promptly and effectively, ensuring high levels of satisfaction.
• Monitor and evaluate service department performance, implementing strategies for continuous improvement.
• Develop and execute training programs to enhance staff skills and product knowledge.
• Manage budgetary aspects of the service department, controlling costs and maximizing profitability.

Successful Candidates Possess:

• Extensive experience in automotive service management or a related field, showcasing a proven track record of leadership and successful team management.
• Strong technical knowledge of automotive systems, repairs, and maintenance practices.
• Excellent communication and interpersonal skills to effectively liaise with customers, technicians, and other dealership departments.
• Proficiency in implementing and ensuring compliance with safety regulations and industry standards.
• Exceptional organizational abilities to oversee schedules, inventory, and workflow efficiently.
• Ability to analyze data and metrics to drive performance improvements and make informed decisions.
• A bachelor's degree in Automotive Technology, Business Administration, or a related field is often preferred.

Why Work for UpAuto Group:

• A competitive benefits and compensation plan.
• A leadership team that believes personal growth, mentorship, ongoing training and support.
• UpAuto is a purpose-built business that focuses on driving growth and performance improvement at each dealership to benefit all stakeholders.
• A culture of inclusivity where every individual's unique perspective is valued and respected.
• We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service.

UpAuto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.