We are seeking a proactive Coordinator, Ticketing Operations to join our Ticketing team. You will assist with configuring, maintaining, and customizing our ticketing systems, including building ticket packages for matches and events, managing price codes and fees, and maintaining inventory. You will also optimize online ticketing portals, process ticket requests, collaborate with internal stakeholders, prepare reports, and provide technical support to ensure smooth ticketing operations.

Role Responsibilities:

• Assist with the configuration, maintenance and customization of ticketing systems and platforms, including:

• • Builds for ticket packages, matches, special events, and other products.
  • Manage the programming, set up of price codes, discount qualifiers and fees as necessary throughout the season to support various sales and marketing initiatives.
  • Help to control and maintain inventory for events, packages and promotions.

• • Optimize online ticketing portals and third-party sales integrations.

• Organize and process of ticket requests and orders.
• Collaborate with internal stakeholders across departments to ensure a seamless ticketing experience from planning to execution and ongoing support.
• Prepare reports and data lists to support ticketing.
• Provide technical support for internal and external stakeholders, ensuring smooth operation of our ticketing systems.

Qualifications/Experience:

In addition to bringing a commitment to Vancouver Whitecaps FC vision and values, the ideal candidate will require a broad base of account management knowledge with degrees of demonstrated experience as follows:

• Must be legally entitled to work in Canada
• Strong communication and presentation skills, both written and verbal
• Proven experience in configuring, maintaining, and customizing ticketing systems and platforms.
• Strong ability to manage price codes, discount qualifiers, fees, and inventory with precision
• Skilled in optimizing online ticketing portals and integrating third-party sales systems.
• Excellent organizational skills to process ticket requests and orders efficiently.
• Ability to work effectively with internal stakeholders across departments to ensure seamless ticketing operations.

The Club

Vancouver Whitecaps FC is the longest-running professional soccer club in Canada and the United States. Since its inaugural season in 1974, the club has united generations of loyal fans in British Columbia and beyond. With academies in eight out of ten provinces, a network of partner clubs, and hundreds of camps and clinics every year, Whitecaps FC provide a foundation for Canadas soccer future.

We are also strongly committed to providing opportunities to Canadian athletes, both male and female, with the largest soccer development structure in Canada. This includes academy programs in eight of ten provinces across the country.

In addition to building a winning team on and off the pitch, the Club places great importance in giving back to our community, harnessing the power of sport to create a stronger, more equitable & inclusive society through three key community goals: helping meet critical needs, using soccer to build life skills and creating soccer participation opportunities in Indigenous communities.

Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

"Within these walls, you are welcomed, accepted, and respected.

Here, no matter who you are or where you come from, you are home. And youre part of the team regardless of your age, sex, sexual orientation, gender identity or expression, race, marital or family status, disability, or religious belief or non-belief. All we ask is that you be ethical and inclusive in all that you do. Be respectful of all players, fans, and staff, and remember to cheer loudest for the ones wearing the blue and white. Go Caps!"