IKON Complete Inc. is a Recruitment & Search Firm specializing in identifying, & sourcing top performers for our clientele. Our clients include industry leading organizations who partner with us to be an extension of their HR & Recruitment function.Position: Account ManagerLocation: Vaughan, ON (on-site with travel across ON & CAN)Salary: $55,000 - $70,000 per year (depending on experience and qualifications)Industry: Manufacturing / Construction / SalesEmployment Term: Fulltime / Permanent Roles & Responsibilities:

• Serve as the primary contact for assigned dealer accounts, providing professional support via phone, email, and in person.
• Build and maintain strong client relationships through regular communication and visits across Ontario and Canada.
• Collaborate with internal teams to address client concerns and ensure timely resolutions.
• Display an excellent understanding of product knowledge and be able to relay that to customers
• Maintain accurate client records using CRM.
• Accurately enter and process customer orders, assist with product selection and quotes, and ensure timely fulfillment.
• Identify upsell opportunities and recommend complementary products to increase order value.

Qualifications & Experience:

• 1–3 years of experience in customer service or account management; industry experience in construction products or manufacturing is preferred.
• Familiarity with CAD software, and CRM systems is considered an asset.
• Excellent communication skills with strong organizational abilities and a knack for problem-solving.
• Eagerness to develop technical knowledge related to window design and construction.
• Skilled in using Microsoft Office applications, including Word, Excel, and Outlook.
• Must have a valid driver's license and be open to travelling within ON and Canada.

Notes: We thank all candidates for their time. Please be advised, once the profile is reviewed by our talent team, only those selected to proceed will be contacted to discuss next steps. All applicants must be legally eligible to work in Canada at the time of hire. IKON Complete Inc. is committed to providing accessibility to qualified candidates with disabilities. Requests for accommodation can be made at any time at ikoncomplete.com/accessibility-policy-aoda/