SUMMARY

Reporting to the Manager, this position is responsible for handling incoming calls, faxes and email quote requests/ orders. Ensuring that customer inquiries are answered in a timely fashion and that all efforts are made to secure additional business.

DUTIES AND RESPONSIBILITIES

• Be in a state of readiness for incoming calls for the entire shift, excluding assigned breaks and/or lunches

• Provide accurate pricing to dealers, movers and private customers as required

• Answer all customer inquiries relating to Transport service, transit times, service parameters, etc

• Handle customer track, trace inquiries, and provide them with accurate and timely information

• Assist the Claim Department in providing customers with viable solutions regarding their claims issues

• Achieve all measurable daily performance standards as they are outlined and established (i.e. number of calls answered, closing ratio on quotes, etc.)

• Place outbound calls to customers to proactively inform them of service/rail delays

• Receive, process and input orders into the system accurately

• Identify potential sales leads and work with Sales to qualify the leads and maximize order retention

• Adhere to LII Business Code of Ethics, policies and procedures

• Flexibility in hours of work a must

• Other Duties as Assigned

SKILLS REQUIRED

• Previous exposure to and experience in the transportation industry would be preferred, but not essential

• Very strong interpersonal and communication skills (oral and written)

• Working knowledge of MS Office (Word & Excel) a must

• Minimum keyboard typing speed of 45 to 60 wpm a must

• Ability to work independently or as part of a group, within a call centre environment

• Bilingual – French/English desirable

• Ability to multi-task and prioritize workload

• Strong customer service focus and flexibility in dealing with diverse customer scenarios

• Strong attention to detail and ability to process large amounts of information accurately

Type of equipment used: PC, fax, printer, telephone, credit-card machine.

Education: High School or equivalent

Company DescriptionOpusing is a 100% Minority-owned and diversity-certified Digital Transformation and staffing firm that empowers startups, businesses, and corporations to leverage the power of Technology and Manpower to trigger unstoppable growth. The success of our clients is the only goal of our team, which is led by digital native professionals in creative thinking, programming paradigms, and commercial acumen.
We are a globally growing firm with our headquarters in Boston, USA. With a focus on addressing clients' unique needs by significantly enhancing their businesses, we offer unmatched staff augmentation, HR outsourcing, and IT & non-IT staffing services globally.
We have been a forward-thinking and trustworthy technology & staffing partner for top-tier brands since 2007. We have worked with fortune 2000 companies in North America -the United States, Canada, India, and the UK. We have been the primary go-to vendor for all our clients for Contract and Fulltime Professional services, Offshore Staffing & SOW-based project work.Company DescriptionOpusing is a 100% Minority-owned and diversity-certified Digital Transformation and staffing firm that empowers startups, businesses, and corporations to leverage the power of Technology and Manpower to trigger unstoppable growth. The success of our clients is the only goal of our team, which is led by digital native professionals in creative thinking, programming paradigms, and commercial acumen.We are a globally growing firm with our headquarters in Boston, USA. With a focus on addressing clients' unique needs by significantly enhancing their businesses, we offer unmatched staff augmentation, HR outsourcing, and IT & non-IT staffing services globally.We have been a forward-thinking and trustworthy technology & staffing partner for top-tier brands since 2007. We have worked with fortune 2000 companies in North America -the United States, Canada, India, and the UK. We have been the primary go-to vendor for all our clients for Contract and Fulltime Professional services, Offshore Staffing & SOW-based project work.