Service Manager

Salary Plus Performance Bonus

Crown Auto Group

Full-time - Permanent

Come join one of the leading automotive groups in Manitoba. Family owned and operated, we have been in Winnipeg for 38 years and specialize in import brands.

We have a great opportunity for a Service Manager to join our team at Crown Auto Group.As a Service Manager, you will be responsible for the supervision and leadership of the service department and will respond to customer complaints and inquiries in a courteous and professional manner. You will drive the growth of revenue, technical productivity, quality assurance and to promote a high level of customer satisfaction as well as the management of staff, resources and inventories.

Benefits:

• Industry leading dental, extended health, and vision coverage
• Long term disability and Life Insurance
• Fitness Membership Discount

Key Responsibilities:

• Manage day-to-day operations of the service department.
• Supervise service advisors and technicians, providing guidance and support.
• Ensure timely and accurate completion of repair orders.
• Handle customer concerns and maintain high levels of customer satisfaction.
• Monitor workflow, productivity, and quality control.
• Collaborate with parts department to ensure availability of needed parts.
• Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery
• Drive profitability through effective cost control and upselling when appropriate.
• Develop and train service staff to meet performance standards and career growth goals.
• Responsible for appropriate staff levels to meet requirements of the shop.
• Monitor financial performance to ensure the department is meeting or exceeding budgetary commitments.
• Measure and monitor key indicators of the service delivered.
• Ensure that all reporting employees adhere to company policies and procedures.
• Attend/conduct all department meetings.
• Ensure staff compliance with required health and safety regulations.
• Keep abreast of new equipment and tools and recommend purchases.
• Perform other duties as required.
  

Qualifications:

• 3-4 Years of proven experience as a Service Manager or similar role in the automotive industry.
• Strong knowledge of automotive repair and maintenance procedures.
• Excellent leadership and team management skills.
• Outstanding customer service and communication abilities.

• Proficient with repair order software (e.g., CDK, Reynolds & Reynolds, etc.).
• ASE certification or technical training preferred.
• Valid drivers license
• Detail-oriented, organizational aptitude
• Multi-tasking ability and logical thinking
• Able to work under pressure, occasionally in crisis situations.

CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to requests for accommodations