Our client, a well known Canadian owned and respected apparel manufacturing company is actively seeking an in office Customer Service Representative. Established in 1954, the company has evolved from a domestic outerwear manufacturer to a prominent importer of various apparel products, including outerwear, workwear, t-shirts, hoodies, polos, tracksuits, and accessories. This role requires on-site attendance to collaborate effectively with team members, management and executives. Job Description Qualifications: Provide phone and email support to customers and sales reps regarding orders, inventory, and product details. Key Responsibilities: Handle incoming orders (online, email, etc.) Recommend alternative or promotional products to increase sales Process orders, quotes, and returns accurately Share real-time stock and availability information Follow up with customers post-sale to ensure satisfaction Respond to requests for product info, samples, and catalogs Required Skills: Excellent written and spoken English Strong computer skills (MS Word, Excel, Outlook) Able to multi-task, stay organized, and work independently or in a team Strong communication and interpersonal skills Proactive in up-selling and problem-solving B2B Sales in a call center environment This is a full-time position Mon-Fri from 9am-5pm with in-office presence required. To speed up the hiring process, apply directly to this position with your resume as a Word Document or PDF (other formats will cause an error). This will create a unique file for you in our system and a short questionnaire will be emailed and texted out to you. You can also email your resume to [email protected]. If your experience and preferences are a match for our role we will contact you, please note some of our positions will be starting in the new year. **Please complete the questionnaire to help set up your file with us** Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.