SLCS is currently seeking a full-time Landlord Liaison for Project Home. As a member of this interdisciplinary team, you will work closely with other team members to support youth, adults and families experiencing or at-risk of homelessness to find and maintain safe, appropriate and permanent housing.

In this role, you will work closely with private landlords and property management companies to support the landlord tenant relationship. As a landlord liaison, you will mediate tenant/landlord conflicts, inform and support the landlord and tenant regarding their rights/responsibilities, understand and be knowledgeable on the Residential Tenancy Act, help navigate in situations involving the Landlord and Tenant Board and mitigate tenant related risks. You will develop positive relationships with landlords, and help educate them about the diverse populations occupying their units to help reduce stigma and discrimination. You will work collaboratively with team members to develop promotional materials and presentations to help educate and entice landlords and property managers to participate in helping to solve homelessness in our community. In collaboration with the rest of the team, you will be responsible for unit inspections at move-in/out, assessing cleaning/repairs required in all units, obtaining quotes for repairs, ensuring landlords received rent, mediating conflicts and working towards resolution in an effort to avoid returning participants to homelessness. This role also requires preparing and maintaining statistical data, compiled on an on-going basis to assist in identifying trends, and developing strategies to navigate them. You will work with individuals from diverse populations using a trauma informed approach. Skills required for the position include: conflict resolution, negotiation, ability to problem solve, crisis management, social and relational skills, organizational skills, math skills and general knowledge of social services in the city.

You will be responsible for the safety and security of the individuals, co-workers and community during your employment. You will work collaboratively with other team members and community partners to complete administrative functions for the program. This position is split between office and community, and you will be expected to regularly travel within the London community.

Required Qualifications

• University Degree or 2 - 3-year College Diploma from an accredited institution or relevant work experience (e.g. social services, real estate, property management, etc.)
• Minimum of 2 years experience working with diverse populations, including those impacted by mental illness/addictions, systemic injustice, poverty, and homelessness
• Excellent knowledge of the Residential Tenancy Act, housing first and harm reduction philosophy and the local housing market
• Standard First Aid /CPR with AED - Level C
• Valid G2 or G Class Drivers License and access to reliable vehicle
• Experience using HIFIS considered an asset
• Candidates who are proficient in both official languages of Canada will be considered an asset

This position requires a clear Police Check with vulnerable sector screening, at the applicant's cost, as per SLCS policy. We adhere to the French Language Services Act and are committed to equity, diversity, and an inclusive, barrier-free workplace under the AODA. If accommodation is needed during recruitment, please inform the HR department.

SLCS values a diverse workforce to achieve our mission. We encourage applications from racialized communities, First Nations, Inuit, Mtis, 2SLGBTQIA+ individuals, people with disabilities or chronic illnesses, diverse faith communities, and those with varied lived experiences. Feel free to share your story in your cover letter and/or resume.