Member Experience Representative

Branch Location: This position allows for flexibility of location within any of our branches on PEI

Join Atlantic Canada's largest credit union, Provincial Credit Union and become part of a team committed to positively impacting our island communities. Provincial Credit Union is honored to be recognized as one of Canada's Top 100 Employers for 2025! This achievement reflects our commitment to maintaining a dynamic and supportive workplace. Our core values of People, Purpose, and Possibility guide our mission of providing sound financial advice, planning, and education to our members. We believe in empowering our employees to deliver and support quality member experiences and fostering engagement within our communities. Join us in making a difference as we lead the way in serving the financial needs of islanders.

What Youll Do:

• Provides assistance in resolving account related problems or refers to the appropriate personnel to rectify. Assists members with making the most effective use of digital service offerings.
• Maintains professional and technical knowledge of the position by completing training and development in areas related to the Member Advice Centre.
• Uses Know Your Member (KYM) to track requests, update member information and refer to other personnel or departments as required.
• Cross sells credit union products and services and assists members to utilize these products and services digitally. Maintains confidentiality of member information and ensures all internal material is kept secure as all times.
• Schedule appointments for members and provide information regarding specific documentation that may be required.
  
• Assists members with card services including debit, Debit MasterCard and Collabria Credit cards.
• Proactively encourages member to use self-service technologies such as ATMs, online banking, mobile banking, E-Statements, direct deposit, and guides members to use digital services.
• Provides account services to members in a courteous and professional manner by receiving, processing and recording financial transactions when required.

What You Have:

Required Education and Experience

• Completion of Business or Office Administration certificate or diploma or have a minimum of two-year related experience in a customer service role, in the financial industry, or equivalent combination of education and experience.

Skills and Abilities

• Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.
• Professional manner and poise, and sensitivity in dealing with confidential information and materials.
• Excellent verbal and written communication skills.
• Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.
  

What we offer:

• Outstanding Culture: Join an engaged and community-focused team that fosters a positive work environment.

• Market Competitive Compensation: Enjoy a competitive salary along with an annual bonus program.
• Generous Benefit Package: We provide a comprehensive benefits package, including a flexible health and dental plan, sick time, and a Defined Contribution Pension Plan and Group Retirement Saving Plan with up to 9% employer contribution.
• Work-Life Balance: Start with three weeks of vacation per year, supplemented by four personal days and two volunteer days.
• Professional Development: Take advantage of tuition reimbursement, training programs, and career progression opportunities.
• Employee Perks: Enjoy additional perks such as an annual fitness and clothing allowance, reduced rates on employee loans and mortgages, and no service fees on banking transactions.
• Salary range for this position: $45,100 - $50,090.

Join our team at Provincial Credit Union and enjoy a rewarding career with competitive compensation, comprehensive benefits, and a supportive work environment that values your growth and well-being.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Bondability Requirement
As part of the hiring process, candidates must meet the requirements to be bondable under a fidelity bond policy. Bondability may involve considerations such as past criminal convictions, credit history, and other relevant factors assessed by our insurer.

Closing date is June 13th, 2025.

Diversity and Inclusion:

Provincial Credit Union invites applications from all qualified individuals. Provincial Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds. Accommodation is available for applicants with disabilities throughout the recruitment process.